Automotive Service Advisor

Service Writer

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department and customer as to the status of parts and or service required. Great growth and career opportunities. Seeking self-starter, motivated, customer focused service writer who wants to provide a superior customer experience in the automotive repair field. Compensation starts at $20/hr. (entry level) w/commission package to be determined through mutual goal setting to help promote a positive customer experience. Compensation can be higher with proven experience and performance based on sales goals shared through the Point Of Sales software system

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using various Point of Sales Software systems such as Tire Guru, Mitchell Repair, All-Data and other software

Preferred Experience:

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• Experience as a vehicle mechanic or lubrication technician

Compensation: $20.00 - $30.00 per hour

Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.

We've built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.

We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits.