CONFERENCE COORDINATOR

Flik Hospitality Group Salary: $24 - $25 / hour What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients. Conference Coordinator Responsibilities Deliver a consistent, outstanding customer service experience Manage and book reservation requests; maintain room schedules through reservation system Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk Manage and respond to all emails in the location-specific folders in shared Connections mailbox Respond in a timely manner when processing customer requests for reservations Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics Perform set-up and clean-up for beverage service as needed Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start Knowledgeable in answering site specific questions regarding local amenities Responsible for maintaining Connections space, including submitting work orders as needed. Perform additional duties as assigned by manager Minimum Qualifications Outstanding customer service skills Superior verbal and written communication skills, especially customer friendly communications Must be comfortable speaking in front of an audience High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook) Experience working in technical/audiovisual environment Ability to work independently, prioritize effectively and make decisions Ability to adapt quickly to change and maintain a flexible approach when providing customer support #J-18808-Ljbffr