Inbound/ Outbound Call Representative Position

Finicky Window Cleaning

We're a close-knit, family-owned Christian window cleaning company that prides itself on delivering clear views and exceptional customer service. Our commitment to quality shines in every job we do, and we're looking for a passionate, proactive Outbound Call Representative to be the welcoming voice of our company. Our team is supportive on and off the job, with a strong culture that values your work, your life, and the balance to enjoy both. This is an exciting opportunity to become part of a niche market with a top-notch window cleaning and pressure washing company that is fully licensed and insured that operates under Christian morals and ethics. Our company provides a white glove service so attention to every detail is a must. Our office is in Dunedin and the majority of our customers are located throughout Pinellas & Hillsborough Counties. If you're a dynamic, organized, friendly individual who enjoys connecting with people, you might be the perfect fit for our team! We don't want to be a pit stop in your career – we want to be the last job you'll ever have (because you can't imagine working anywhere else).

Outbound Call Representative - What You'll Be Doing:

· Be the first friendly point of contact, setting appointments and answering questions about our services. · Reach out to potential customers by phone to book new appointments, send estimates and follow up on leads. · Keep our schedules organized and help ensure a smooth day for our field techs. · Record and update client information in our CRM to keep everyone in the loop. · Handle light administrative tasks like document edits and customer follow-ups.

Who We're Looking For in Our Outbound Call Representative:

· A people person with a warm, clear phone voice who enjoys engaging with customers. · Detail-oriented and organized, with the ability to juggle multiple tasks while keeping everything running smoothly. · Skilled in Microsoft Office and experienced with CRMs (a plus!). · You are a professional: You keep your desk neat, clean, and organized so everything's handy and ready for use. · You'll learn our software, understand job-scopes, and estimating. · Dress code is business casual. · Ability to pass a background check. · Someone who brings positivity and enjoys working on a friendly, supportive team.

Perks of the Job for Outbound Call Representative:

· Friendly, team-based work culture that values your input and growth. · Competitive hourly pay with performance-based bonuses. Paid training. · Flexible work hours—no nights or weekends—plus paid holidays. · 401k investment program. · Our Business is Growing and we promote from within. · Regular company engagement outings!

Finicky Window Cleaning is a fully licensed and insured company providing world-class service in the Tampa Bay Area. We specialize in window cleaning and pressure washing for both commercial and residential properties. As members of the International Window Cleaning Association (IWCA) and Power Washers of North America (PWNA), we stay abreast of new products, resources, and trends in the industry so that we can offer our customers superior service.

Our window cleaning system employs some of the most advanced techniques and equipment in the industry to achieve the highest quality results. Our slogan - "High Above The Rest" - reflects our commitment to the size and complexity of the projects we perform (no high rise is too high!), the quality of service we provide, and the customer satisfaction we guarantee.

The Finicky Window Cleaning team is committed to meeting your window cleaning and pressure washing needs.