Front Desk Monitor

Front Desk Monitor

The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor. The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systemsincluding cameras and controlled-access doorsto help ensure the safety and security of residents, staff, and visitors.

Position Details:

• Schedule: Monday - Friday 4pm-12am
• Pay: $15.00/hr.

Successful Candidates Will Have:

• Professional attitude and demeanor
• Respect, accountability, and inclusivity
• Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations.
• Ability to respond calmly and professionally to crisis calls and/or walk-ins.
• Self-determination, motivation, and initiative
• Ability to apply basic skills for effective written and verbal communication
• Effective computer skills with proficiency in Microsoft Office Suite
• Bilingual ability.

Position Requirements:

• 2 years of related experience.
• Minimum High School Diploma or GED.
• Valid driver's license.
• FBI, Child Abuse, and State Police Clearances or ability to obtain.

Why You'll Love Working With Us Check Out Our Awesome Benefits!

Comprehensive Health Coverage Medical, dental, and vision plans to keep you healthy Employee Assistance Program (EAP) Because your well-being matters Life Insurance Peace of mind for you and your loved ones Short & Long-Term Disability We've got your back when life takes an unexpected turn Pension Retirement Plan Start earning a pension after just two short years of service 403(b) Retirement Plan Begin contributing on day one to secure your financial future Generous Paid Time Off Recharge with paid time off days and sick days 11 Paid Holidays Extra time to relax, celebrate, and enjoy what matters most