Technical Support Representative

Gemini Industries, Inc. Gemini is an employee owned company that seeks talented and committed employees. Benefits 6% Dollar for Dollar Company 401K Match Paid Vacation, Health and Wellness benefits Discretionary Annual Stock Injection Paid Parental Leave Relocation Options Available Culture of Flexibility (Pre-employment background check and drug screen required) Purpose and Mission The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance on designated accounts. This function is to allow the sales rep to manage the accounts and allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager. Responsibilities Support the sales force and account manager with plant implementations and training. Document and communicate to ensure Gemini and customer expectations and timeline requirements are met. Set up document procedures and maintain files for all customer products in the field, following Standard Operating Procedures. Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met. Listen to team members and customers’ needs about product and time frames. Demonstrate a high work ethic, moral and personal integrity, and honesty. Show maturity, flexibility, and self‑motivation. Exemplify professionalism in personal appearance, manner, and dress according to company standards. Authority The Technical Rep is granted the necessary authority to manage, direct, and administer operations of Gemini Industries, Inc. under this position, including: Stop production of a product if concerns arise, after coordinating with the team leader or lab. #J-18808-Ljbffr COMMON - A Users Group