Patient Support Representative

Job Description

Job Description

About Amazing Care Pediatric Outpatient Therapy:

Amazing Care Pediatric Outpatient Therapy formerly known as Summit Pediatric Therapy has been Colorado’s trusted partner in pediatric care. We proudly serve children from birth through age 21, offering Speech, Occupational, Feeding, and Physical Therapy in our warm, state-of-the-art clinics designed just for kids and their families.

Our team is our heart. That’s why we’re proud to be named one of The Denver Post’s Top Workplaces 2022—an honor based entirely on feedback from our incredible employees. Our culture thrives on collaboration, support, and connection, and we’d love to invite you to be a part of it.

Position Overview:

We are seeking a full-time Patient Support Representative to join our team. The primary responsibility of this role is to provide excellent customer service and ensure that our patients are treated with respect and empathy, while also communicating professionally and clearly with the clinic team in our Denver, CO location. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill-set and career.

Location: 720 S Colorado Blvd. 150-A, Denver, CO 80246

Schedule:

• Monday - Friday: 8:00am - 5:00pm with 1 hour for lunch
• 40-hours Per Week

Pay: $21.00 - $22.00 Per Hour

Key Responsibilities:

• Greet incoming patients in a friendly and professional manner.

• Answer all incoming calls in a friendly and professional manner.

• Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.

• Obtain complete and accurate information from the patient for billing and demographics purposes.

• Schedule patients, greet and announce patients and visitors, and direct them as needed.

• Update patient registration information.

• Keep waiting and patient areas clean and tidy throughout the clinic.

• Work effectively as part of a highly professional team.

• Perform other duties as assigned.

Requirements

• Medical office receptionist experience with heavy scheduling, at least 1-2 years.
• 1-2 years of experience as a receptionist, preferably in a medical office.

• Bilingual in Spanish is highly preferred.

• Bachelor's Degree preferred, High School Diploma or High School Equivalency required.

• Strong computer skills, including experience with Microsoft applications and Google Docs.

• Demonstrated ability to be courteous and respectful when interacting with patients and family members.

• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.

• Attention to detail.

• EMR experience is preferred.

• Understanding of medical insurance is preferred.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being.
• Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind.
• Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs.
• Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.

Why Join Us :

• Make a real impact: Be part of a mission-driven organization where your work directly supports individuals and families receiving critical in-home and outpatient care. Your role plays a key part in ensuring clients are connected to services quickly and accurately.
• Collaborative, people-first culture: Join a supportive, team-oriented environment that values accountability, communication, and shared success. You’ll work closely with clinical and operational leaders who are invested in doing things the right way.
• Growth and development: Amazing Care is committed to developing talent from within. You’ll have opportunities to expand your skills, take on increased responsibility, and grow your career as the organization continues to scale.
• Competitive compensation and benefits: We offer a competitive salary, comprehensive benefits, and a stable work environment within a growing healthcare organization.

If you're passionate about making a difference and you meet the qualifications outlined above, we'd love to hear from you!