Member Services Specialist
Full-time
Hassle Free Home Services
Position : Members Services Specialist
Who We Are
Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.
Position Overview
The Member Services Specialist is part of a team responsible for delivering a high-touch, white-glove member experience. You will contribute to a shared standard of excellence, ensuring that every interaction is handled thoughtfully, proactively, and with precision. Day-to-day, this role involves managing a high volume of member communication, scheduling logistics, and operational details—requiring strong organization and consistent follow-through.
Success in this role requires a strong sense of ownership and a commitment to delivering an exceptional customer experience as part of a collaborative team. This role is ideal for someone who takes pride in getting every detail right—you are highly organized, naturally meticulous, and consistently approach your work with care and accuracy.
What You'll Accomplish
- Member Onboarding: Conduct onboarding calls that set members up for a successful first visit, including coordinating schedules, setting clear expectations and ensuring they feel informed and prepared.
- Member Communication: Manage and triage company communications through our helpdesk system, email, phone, and text.
- Schedule Management: Coordinate daily changes to technician, member and vendor schedules.
- Data Management: Maintain accurate records of member information and service requests within our CRM system, ensuring data integrity and accessibility.
- Cross-Functional Support : Collaborate with other departments, including sales and operations, to address member needs and enhance overall service delivery.
Who You Are
- 2–3+ years of experience in customer service, sales, or a client-facing role
- Strong verbal and written communication skills—you genuinely enjoy helping and talking to people
- Exceptional organizational skills with the ability to manage multiple moving pieces at once
- Proactive, detail-oriented problem solver who takes ownership, follows through without being asked, and ensures nothing slips through the cracks
- Comfortable with technology (Google Suite, Excel, and internal tools); experience with helpdesk systems is a plus
- A background or interest in home maintenance/handyman work is a plus
Benefits
- Health/vision/dental insurance
- PTO
- Opportunities for growth and advancement within a scaling, high-impact company
- Exposure to cross-functional teams and the opportunity to build a broad operational skill set
Job Type : Salaried
Schedule : Full-time
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Member Services Specialist in Rockville, MD vacancy
$200k
...Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers... ...Role Overview: The Member Service Specialist is responsible for performing branch functions...SuggestedFull timeMonday to FridaySkyPoint Federal Credit Union
Rockville, MD8 days ago$42.61k - $49.5k
...Member Services Specialist NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. The Member Services...SuggestedTemporary workRemote work- ...Members Services Specialist Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a...SuggestedFull timeWork from home
$42.61k - $49.5k
A prominent financial institution in Rockville, MD is seeking a Member Services Specialist to join their hybrid team. This role focuses on providing exceptional service through inbound and outbound communications. Candidates should have 1-3 years of banking or call center...Suggested$18.5 - $25.4 per hour
...revolutionize the grocery industry. Provides support as a member of the Produce team to include receiving and preparing product,... ...company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must...SuggestedHourly payPart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shiftWhole Foods Market
Rockville, MD3 days ago$18.5 - $25.4 per hour
...Produce Team Member Provides support as a member of the Produce team to include receiving and preparing product, maintaining the... ...company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must...Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift- Goldfish Swim School - Rockville is seeking a Front Desk Representative to deliver WOW customer service to our members. Paid training, set shifts, and no late nights ensure a stable schedule. We value bilingual speakers and require weekday morning, evening, and weekend...Flexible hoursShift workDay shiftAfternoon shiftWeekday work
- A community-focused financial institution in Rockville, MD is seeking a Member Service Representative to provide exceptional customer service. You will handle transactions, offer product solutions, and ensure member satisfaction. Ideal candidates have entry-level banking...
- SEIU Local 500 is seeking a Member Benefits Associate to support the Director of Member Services and Operations in processing and promoting all member benefits defined in contracts and vendor programs. The role handles inquiries, file preparation, and reporting while ensuring...Local area
$40k - $45k
...is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed...For contractorsWork at officeJames Reid Ltd
Rockville, MD4 days ago$38.66k - $45k
...are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a... ...that will position you to learn and grow in the financial services industry? If so, then Lafayette Federal may have the perfect...Temporary workLafayette Federal Credit Union
Rockville, MD10 days ago$40k - $75k
...Future Opening: Insurance Account Position - State Farm Agent Team Member Are you a dynamic and results-oriented individual with a passion for sales and customer service? Do you want to be part of a supportive team that values your contributions and offers excellent growth...For contractorsWork at officeWeekday workChris Aguirre - State Farm Agent
Kensington, MD3 days ago$55k - $75k
...Responsive Recruiter As Account Manager - State Farm Agent Team Member for James Reid - State Farm Agent, you are vital to our daily... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...Flexible hoursJames Reid Ltd
Rockville, MD19 hours ago$64k - $69k
...looking for exceptional talent to support our members and contribute to our reputation as an... ...you! We are currently seeking a Member Services Supervisor to join our dynamic team!... ...of a contact center team, ensuring specialists meet performance targets while delivering...Temporary workApprenticeshipWork at officeLafayette Federal Credit Union
Rockville, MDmore than 2 months ago- ...Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN! We call this role a ‘team member’... ...facets of the store through sales, food preparation & customer service. The sky is the limit for your potential to grow within Sheetz....
Sheetz
Gaithersburg, MD18 hours ago $55k - $75k
...As a Customer Relations Representative - State Farm Agent Team Member with James Reid - State Farm Agent, you will generate the kind... ...successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance...For contractorsFlexible hours$64k - $69k
A community-focused financial institution in Rockville, MD, seeks a Member Services Supervisor to oversee a contact center team. This role requires strong leadership, member service management, and training skills to ensure operational efficiency and customer satisfaction...$45k - $70k
...Account Associate - State Farm Agent Team Member Successful State Farm Agent is seeking a qualified professional to join their winning... ...Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate...For contractorsChris Aguirre - State Farm Agent
Kensington, MD2 days ago$60k - $90k
...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer... ...market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Salary plus commission...For contractorsWork at officeFlexible hoursDavid Munson - State Farm Agent
Potomac, MD1 day ago$50k
As a Bilingual Information Services Specialist, you will work under close supervision in the dissemination and interpretation of complex health... ...from the public, including controlled correspondence from members of Congress, and submitting to a senior staff person for...Full timeContract workFlexible hours- NIH Federal Credit Union in Rockville, MD seeks a Regional Manager of Sales and Service to drive a high-performance culture and superior member service. You will develop leadership at branches and the virtual channel, monitor sales metrics, and coach managers to achieve...
$19 per hour
Goldfish Swim School - Rockville is hiring a Front Desk Representative who will provide outstanding customer service to members. Responsibilities include assisting with class scheduling and billing, selling memberships, and supporting everyday operations. The ideal candidate...$16 - $18 per hour
...phone line and direct calls as necessary to the appropriate team member Coordinate crew and job scheduling Perform detailed and... ...day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers...Hourly payWork at officeImmediate startSERVPRO
Rockville, MD21 hours ago$55k - $75k
...Rockville, MD and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life... ...Description As Account Associate - State Farm Agent Team Member for James Reid - State Farm Agent, you are vital to our daily business...Flexible hours- ...company that provides its clients with an Authentication-as-a-Service platform. We provide multi-factor authentication, single sign-on... ...identify potential customers. Track the quotas and goals of each member of the sales team. Answering client questions regarding...Remote work
Certify
Gaithersburg, MD4 days ago - ...opportunity in the automotive industry. Hersons Honda has a long history of promoting from within, and many of our team members have grown into roles in service advising, sales, and management. This position is perfect for people with experience in customer service,...Work at office
Herson's Honda Kia
Derwood, MD3 days ago - ...assisting with administrative tasks, and providing excellent customer service to prospective residents and their families.· Provide... ...mailings, and other outreach materials.· Collaborate with team members to ensure a smooth and welcoming experience for new residents.·...Part timeWork at office
Asbury Communities
Gaithersburg, MD18 hours ago - ...tasks, deadlines, and priorities efficiently.Excellent written and verbal communication skills for effective interaction with team members, contractors, and clients.Keen attention to detail to maintain accurate records, documents, and reports.Proficiency in Microsoft Office...For contractorsWork at officeRemote work
National Technology Integrators
Rockville, MD3 days ago $37 per hour
...professional, dependable, and committed to delivering excellent customer service to residents, families, staff, and visitors.## Position... ...in resident care and employee satisfaction. Our team members play an essential role in creating a positive experience for our...Hourly payPart timeWork at officeImmediate startFlexible hours$80k - $100k
...Multiple Award Contracts, contracts awarded under the General Services Administration (GSA) schedules, Blanket Purchase Agreements, Teaming... ...solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries...Full timeContract workFor contractorsWork at officeLocal areaWork from homeNavstar
Rockville, MD3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Services Specialist. Be the first to apply!
Related searches
- health service specialist Rockville, MD
- office service associate Rockville, MD
- patient service specialist Rockville, MD
- food service officer Rockville, MD
- service administrator Rockville, MD
- human services specialist Rockville, MD
- honda service advisor Rockville, MD
- public service officer Rockville, MD
- services specialist Rockville, MD
- office services specialist Rockville, MD