District Manager

• Executes the One Plan strategy, ensuring consistency and excellence of customer experience. Offers feedback, training, and coaching, and develops action plans for improvement.
• Shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Ensures the resolution of customer complaints for both pharmacy and front end and provides guidance on responses to customers’ special needs.

• Supervises assigned stores and visits stores on a routine basis. Leads district execution of key front end and pharmacy initiatives, partnering with the DPS and RVP.
• Drives operational excellence through collaboration with Store Managers and Pharmacy Managers.
• Works with Store Managers in order to support their operational focus and drive the execution of market strategies at the store levels.
• Provides recommendations on the optimization of merchandising and inventory to Regional Vice President.
• Provides input on key merchandising needs, such as product assortment, promotional pricing, advertising programs and display execution. Makes recommendations to the Regional Vice President on local buys, promo pricing, vendor selection, and assortment. Ensures in store execution and compliance of merchandising strategy.
• Coaches Pharmacy Managers to drive executional excellence in pharmacy operations and supports pharmacy programs and initiatives. Act as first point of contact for non-clinical pharmacy issues.
• Develops and organizes community events, and builds relationships with key community organizations. Collaborates with Store Managers in community to drive community events.
• Monitors and approves employee pay rates and increases.
• Supervises management of operations of assigned locations including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of Alcohol, Tobacco, Fresh Food and Pharmacy Products.

• Prepares for and attends area meetings
• Understands key metrics financials and provides input on profit loss and exceptions to inform district planning.
• Directs Store Managers to contribute to the execution of plans to improve business performance.
• Conducts regular update meetings with Store Managers to evaluate store/district level performance. Facilitates collaboration between Store Managers to share best practices.

• Executes on local healthcare strategy as developed by the Regional Vice President and District Pharmacy Supervisor.
• Executes on improvement plans for poor performing stores, in collaboration with the Regional Vice President.

• Executes against the Region level recruitment strategy set forth by the Regional Vice President and assists with hiring and the staffing process for Emerging Store Managers. Maintains pulse on pharmacy staffing needs and works with DPS to identify areas of need. Ensures sufficient staffing resources and controlled payroll expenses.
• Focuses on coaching and developing Store Managers and Pharmacy Managers to drive employee engagement and increase performance, while protecting the capacity of direct reports and ensuring their ability to execute.
• Identifies low performing Store Managers and ensures sufficient coaching and performance management.
• Works with Human Resources Generalist to implement corporate training strategies to provide development support to team members.
• Drives performance management process for Store Managers Provides feedback on Pharmacy Manager review process to Store Manager.
• Takes action on recommendations set forth by Employee Relations and Human Resources related to store team member performance issues.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Ensures compliance on non-clinical quality related events, up through coaching, training, resolution (inaccurate refill example) leveraging existing tools and working with the Healthcare Supervisor
• Champions and owns change at district level for new initiatives.

• Participates in training and supports training efforts where necessary. Seeks opportunities to receive management and leadership training.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.

• Cascades information from conference calls, area meetings, and corporate initiatives to direct and indirect reports.
• Reviews and cascades emails from Support Center and Regional Vice Presidents to Store Managers.
• Communicates regularly with managers and team members through one-on-one discussions, group meetings as needed, and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open.

• Bachelor's degree and 5 years of retail management experience or High School Diploma/GED and 7 years of retail management experience
• Licensed pharmacy technician as required by state or licensed RPh as soon as possible given state law requirements, no later than 12 months from District Manager position start date (external candidates)
• Valid driver's license.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.
• Willingness to travel 85% percent of the time for business purposes (within district)
• Willing to travel up to/at least 85% of the time for business purposes (within state and out of state).

• Bachelor’s Degree.
• PTCB or ExCPT Certification.
• Experience as a Tier three or higher Store Manager or transitioned from Store Management to Walgreen corporate leadership position assignment (internal candidates only).
• Experience managing multiple retail or pharmacy units.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits