Loan Operations Manager

Job Description

Job Description

Description:

If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.

Position Summary

Under the direction of the Loan Administration Manager, the VP/Loan Operations Manager manages the staff of the Loan Operations team which provides all core system input, new loans, renew loans, collateral tracking, escrow administration, construction loan draw processing, and various loan file maintenance.

Essential Duties & Responsibilities

The duties include but are not limited to the following:

• Management of the day-to-day operations of the department
• Supervision and development of Loan Operations employees
• Distributes workflow to staff.
• Train and direct department staff to ensure appropriate training needs are met.
• Recommending, formulating, and implementing Loan Operations procedures.
• Maintains knowledge and understanding of the Bank's Loan Policy and Loan Administration Procedures.
• Prioritize workflow accordingly.
• Conduct performance evaluations and establish development plans.
• Foster a culture of accountability, teamwork, customer service, and continuous improvement.
• Performs other duties as assigned.

Required Skills & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal communication skills as evidenced by the ability to interact over the telephone with customers and co-workers. Demonstrated ability to use tact, diplomacy, and present a professional appearance when dealing with customers and co-workers.
• Ability to manage multiple tasks simultaneously in a fast-paced environment and assist at other locations as called for.
• Analytical (statistical), organizational, time management, and problem-solving ability.
• Strong written communication skills. Strong proof reading and editing skills.
• Good knowledge of computer systems utilized to process transactions.

Minimum Education & Experience

• A minimum of 5 years of loan operations experience with a strong understanding of commercial, CRE, construction, consumer, and residential loan operations.
• A minimum of 3 years supervisory or management experience.

Valued, but not Required Skills & Experience

• Experience in financial institution with assets greater than $1 billion.
• Experience with Jack Henry Silverlake and related loan systems.
• Experience with loan workflows

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, talk, see and hear. The general level of physical activity would be defined as sedentary. The employee is occasionally required to stand and frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Regular attendance and punctuality are necessary and essential functions.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is required to comprehend and use basic language, either written or spoken, to communicate information and ideas, both simple and complex. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations; also requires use of problem-solving skills including formulating and applying appropriate course of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying and dividing or more complex quantitative calculations.
• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Other Information:

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.

Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Security Bank of Kansas City is an Equal Opportunity / Affirmative Action employer.