Rental Attendant and Segway Tour Guide | Amelia's Wheels

Rental Attendant and Segway Tour Guide | Amelia's Wheels Overview To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals. Responsibilities Work in Amelia's Wheels providing guest assistance, including property information, on-property directions, rentals of bicycles, Island Hoppers, and leading Segway tours Book and manage reservations for Segway tours using Xola Book and manage reservations for Island Hopper reservations using Bike Rental Management software Be able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire Be familiar with Omni Amelia Island bike trails and tour routes Communicate with associates and guests Be knowledgeable about all hotel amenities, Omni outlets, and company events Attend and participate in Amelia's Wheels meetings and monthly All Together Get Together Assist with routine cleaning of Amelia's Wheels and equipment (sweeping, emptying trash, picking up, organizing, inventory; cleaning Segways, Island Hoppers, bicycles) Ensure all bicycles, Island Hoppers, and Segways are clean, safe and address concerns promptly Have knowledge of basic bike, Island Hopper, and Segway maintenance and repairs Perform daily maintenance of all Amelia's Wheels bicycles, Island Hoppers and Segways Be knowledgeable of Omni's culture Cross utilization Assist in all other aspects of the recreation department as needed, including group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron's Cove mini-golf, Health and Fitness, and Tennis operations Work holiday events and special programs as scheduled Maintain guest services standards and consistent positive guest experience as documented by J.D. Power and AAA Ratings Have a thorough understanding of Omni Hotels culture, rules, and regulations Answer phones using the proper "Moments of Service" scenario Provide guests with cheerful, personable, efficient service Maintain a clean and professional appearance of uniforms Fully understand and implement "Moments of Service" and "Power of Engagement" Interact with every guest using Omni Standards Actively participate in ensuring safety of all guests Treat everyone, supervisors, staff, and guests with courtesy and respect always Qualifications Must be 18 years of age or older Valid driver's license Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly Able to stoop, stand, push, pull, and walk or stand for long periods of time Must be able to hear, smell, have good or corrected vision, and a good sense of balance Associate must be able to verbally communicate clearly and effectively to various-sized groups of resort guests Able to multi-task effectively Equity, Diversity & Inclusion Omni Hotels & Resorts is an equal opportunity employer. We comply with applicable laws and do not discriminate on the basis of any protected category regarding wages. #J-18808-Ljbffr Omni Hotels & Resorts