Member Service Representative - Overnight (Weekend)

Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, with 80+ clubs and growing! Since 2016, we have expanded from 16 locations in Texas to over 80 in 6 states, including Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We open new clubs each year, providing opportunities for career growth. Many of our senior managers started at the front desk and now earn salaries ranging from $42k as a GM, $60k as a Regional Manager overseeing 5-10 locations, to over $100k as a Regional Director overseeing 10+ locations. All roles start at the front desk, where our Team Players are responsible for creating a positive member experience through excellent customer service and maintaining cleanliness. Join us and see for yourself! Essential Duties and Responsibilities Provide exceptional customer service experience. Check members into the system. Guide prospective members on tours and assist with new account sign-up. Update member accounts as needed. Respond promptly and professionally to member questions and concerns, escalating to management when necessary. Perform detailed cleaning throughout the facility. Close the shift at the end of the day. Create a bank deposit for the next day. Qualifications/Requirements Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers. Positive mental attitude is a plus! Customer service background preferred. Punctuality and reliability are essential. Diplomacy and appropriate behavior in all interactions. High School diploma or GED required. Must be 18 years or older. Physical Demands Stand and walk continually during shifts. Talk in person or on the phone throughout the shift. Occasionally lift up to 50 lbs. Ability to work overnight shifts. Encounter with commercial cleaning products during shifts. We prioritize safety and cleanliness with strict protocols. All team members are required to wear masks while in the club, and members must follow local mask mandates. Our clubs are maintained to high standards of sanitation, especially against COVID-19. We promote social distancing and contactless check-in. Full-time employees are eligible for paid leave. #J-18808-Ljbffr Excel Fitness