Supervisor, Revenue Operations (ROPS)

Posting Date 08/14/20262476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

We are seeking an energetic Supervisor of Revenue Operations (ROPS) to lead the day-to-day operations of the Provider Web Administration (PWA) and VA Registration team within Team Vault. This includes meeting operational metric objectives established by leadership and directly supervising a team of dedicated Revenue Specialists.

Join the Revenue Operations Team Vault, where you can:

• Be part of a high-impact team with a special culture, affectionately known as the "Guardians of Accounts, Cash, and Correspondence."
• Grow within a Fortune 200 company with unmatched visibility into the Revenue Operations business's drivers and dynamics.
• Lead a team managing provider web portal administration and security for all ROPS and Field teammates across over 800 payer websites.
• Have a direct impact on the career and development goals of your teammates.

What will you do?

• Directly supervise a team of 8-13 dedicated administrators and support teammates responsible for executing on an assigned portfolio of payer portal requests, TMSS access tickets, teammate terminations, password resets, and VA vendor registrations.
• Ensure strict adherence to portal security protocols and service level agreements (SLAs), maintaining an average 0-5 day turnaround for an inventory of ~1,000 tickets.
• Use strong problem-solving skills to assist the team in navigating complex third-party insurance portal issues and root-cause resolution, collaborating closely with IT, IMT, and Field teammates as needed.
• Manage VA Vendor Registration and Maintenance, ensuring all active dialysis facilities are properly registered with the federal government to receive payment for VA patients.
• Drive process modernization and "Efficiency Sprints" to streamline account creation, ticket triage, and leverage new automation technologies (like Glean/RPA).
• Understand and make decisions regarding payer portal trends, access structures (Self-Register, Admin, Group Login), and security protocols within the assigned portfolio.
• Maintain key metrics (e.g., ticket volume, turnaround times, termination processing), manage performance accordingly, and perform regular reviews for senior leaders.
• Consistently communicate team goals, objectives, and progress toward those goals both to the team and direct leadership.
• Conduct annual reviews for all assigned teammates, identify areas of opportunity for individual teammates, and provide timely and ongoing coaching and development.
• Identify personnel needs for the assigned team, ensure the team is appropriately staffed (mandating FTEs over GTMs where necessary for security), and communicate recruiting needs to leadership.
• Maintain high engagement scores for the assigned team (>80%).
• Make recommendations for teammate promotions and mobility to senior leaders.

You are a great fit if you have:

• Demonstrated ability to independently think critically, identify root causes, and solve them.
• Proven track record of leading change or operations through influence.
• Strong presentation and executive communication skills.
• Ability to manage for performance while simultaneously inspiring teammates.
• History of coaching and developing teammates.
• Familiarity with healthcare provider portals, Electronic Data Interchange (EDI), and system access security is a plus.

Minimum Qualifications Required:

• 2 years related supervisory experience required
• Intermediate proficiency in MS Excel, Word, and PowerPoint

Preferred:

• Bachelor’s Degree preferred
• Relevant experience in healthcare revenue cycle, portal administration, or credentialing/enrollment

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.