Account Representative - Total Care Auto

Account Representative

Totla Care Auto is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

The Account Representative for Total Care Auto is expected to:

• Protect the legal, financial and moral well-being of the company
• Provide professional, courteous, accurate, efficient, and effective assistance to every customer.
• Seek ways to improve business operations efficiency and customer service.

Reports to: Account Department Manager

Primary Duties:

• Answer inbound calls quickly and efficiently
• Answer and assist customers in a friendly and courteous manner
• Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction
• Send Supplies to dealerships as requested
• Gathers information to aid customers in transferring their contract to a new owner
• Provide 3rd party quotes to dealerships as requested
• Process inbound mail
• Assists Senior Account Representatives
• Performs other tasks assigned by supervisor

Job Qualifications:

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Detailed oriented
• Ability to use office equipment and computers
• Rely on experience and judgement to plan and accomplish goals
• A certain degree of creativity and latitude is required
• Effective time management and ability to multi-task
• 5 years of experience in the field or in related areas

Physical Requirements:

• Work performed in a company onsite setting.
• Regularly required to sit, stand bend, reach, and move about facilities.
• Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
• Customer Servicethe individual understands his/her role in providing service.
• Oral Communicationthe individual clearly identifies and expresses issues in positive or negative situations.
• Planning/Organizingthe individual prioritizes and plans work activities and uses time efficiently.
• Qualitythe individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Securitythe individual observes safety and security procedures and uses equipment and materials properly.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.