Operations Assistant

Job Description

Job Description

Operations Assistant

At American First Finance, delivering exceptional service is at the core of everything we do. The Operations Assistant plays a key role in supporting daily operations by processing customer payments received through the mail, handling incoming and outgoing mail and packages, and providing administrative support across the Operations team. This position is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment where accuracy, compliance, and customer service are essential.

Key Responsibilities

Payment Processing & Customer Support

• Accurately process customer payments received by mail in a timely manner.
• Assist with customer requests and coordinate with internal departments to ensure prompt resolution.
• Complete assigned operational tasks, including payment processing, customer correspondence, and account-related documentation.
• Maintain accurate records and prepare documentation as needed.

Mailroom Operations

• Sort and distribute incoming mail to the appropriate departments.
• Receive, secure, and log packages from carriers such as UPS, FedEx, and DHL.
• Prepare outgoing mail and shipments.
• Monitor mailroom and postage supply inventory and coordinate replenishment when needed.

Administrative & Operational Support

• Provide front desk coverage as needed, greeting visitors and assisting employees, customers, and vendors.
• Support various operational functions during staffing shortages, employee absences, or periods of increased workload.
• Assist with department projects and process improvement initiatives.
• Perform additional administrative and operational duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail with a commitment to accuracy.
• Excellent organizational, time management, and multitasking skills.
• Ability to work independently and exercise sound judgment.
• Strong verbal and written communication skills.
• Professional demeanor with a customer-service mindset.
• Positive attitude, coachability, and willingness to learn.
• Stable and reliable work history.

Preferred Qualifications

• Previous experience in a mailroom, payment processing, receptionist, administrative assistant, or office support role.
• Experience working in a financial services environment or other regulated industry.
• Ability to adapt to changing priorities and support multiple operational areas.
• Bilingual in English and Spanish preferred.

About FirstCash

FirstCash is a leading provider of pawn and retail finance solutions, serving customers across the U.S. and Latin America through more than 3,000 locations. With a focus on integrity, customer service, and growth, we help consumers access financial solutions that meet their needs.

Equal Opportunity Employer: FirstCash is committed to an inclusive workplace and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process.