Customer Service Representative

Acadian Total Security is seeking candidates for a Customer Service Representative I to join their team in Lafayette, LA.


This is a full-time, in-office position.


JOB FUNCTIONS

1

Responds to customer questions and concerns.

2

Resolves and/or escalates customer complaints and issues.

3

Updates and verifies customer information.


4

Minor troubleshooting on equipment issues.


5

Processes customer leads and new orders.

6

Processes cancellation requests.

7

Upgrades/upsells existing customers.

8

Processes new account data and data verification.


9

Assists other departments as deemed necessary by management.


This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. High School diploma or GED.
2. Must be PC literate with some familiarity with MS Word and Excel.
3. Strong organizational skills.
4. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

INTERPERSONAL REQUIREMENTS :

1. Maintain social, ethical and organizational norms.
2. Achieve accomplishment of all task details, no matter how small.
3. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
4. Must have a sense of urgency for all work performed.