Account Manager

Account ManagerHelp make a difference!CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.Essential Duties and ResponsibilitiesGenerate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.Manage a territory through in-person interactions, presentations and events using direct sales methodologiesWhen assigned, work with Hearing Care Professionals on the patient certification and referral processRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyUtilize company CRM to log daily activitiesThe account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Other duties as assignedSupervisory ResponsibilityThis position has no supervisory responsibilities.Travel RequirementsTravel Requirements: 0-25%EducationMinimum: High School Diploma or GEDKnowledge, Skills, and AbilitiesProvide excellent customer serviceAbility to meet or exceed Account Manager expectations and maintain established goals set forth by department managementAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual healthcare professionalsMust be able to comfortably and clearly present to large and small groups.Must be able to adapt to various sales situations and environmentsMust be reliable, organized and punctualMust be able to work independentlyAbility to effectively communicate in English through reading, writing, speaking and listeningOutside Sales or similar experienceFamiliarity with assistive devices for the hearing impaired is a plusExperience working with senior citizensBasic computer knowledge and experienceWorking Conditions and Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordMust have a PC (not a mac) and a high speed Internet connection to perform essential job duties.Must be able to walk, bend, crawl, kneel, lift and move furniture as neededPositive attitude, team player, good interpersonal communication skills and able to work across company departments.DisclaimerThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Company SummaryOur Mission…Leveraging the Power of Language, we connect lives and enrich the human experience.Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.