Patient Services Rep - Registration (Onsite: Kailua-Kona, HI)

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

This position serves as Patient Services Representative in the Business Office service center providing a variety of financial and clerical support functions to ensure the optimal operation of the department to include Access Registration, Scheduling, posting financial transactions; debits, credits, process refunds, etc. as needed, working specific work queues, and any other assigned functions related to Revenue Cycle operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

This position is onsite: Kailua-Kona, Hawaii

Location: Ali'l/Kona Health Center
Required Schedule: Monday - Friday, 8:00 AM - 4:30 PM HST

Position Summary

The Registration Representative serves as the first point of contact for patients, ensuring a positive experience through accurate registration, scheduling, insurance verification, and collection of patient payments. This role supports efficient hospital or clinic operations while maintaining patient confidentiality and excellent customer service.

Key Responsibilities

• Greet and register patients, updating demographic and insurance information.
• Verify insurance eligibility and obtain necessary authorizations.
• Schedule, confirm, and modify appointments.
• Collect copayments and patient balances.
• Maintain accurate patient records within the electronic health record (EHR) system.
• Answer phones, respond to patient inquiries, and direct requests appropriately.
• Ensure compliance with HIPAA and clinic policies.

Qualifications

• High school diploma or GED required.
• Customer service or administrative experience preferred.
• Strong communication, organizational, and computer skills.
• Healthcare registration or medical office experience preferred.
• Familiarity with EHR systems and insurance verification processes is a plus.

What we offer:

• Competitive hourly salary PLUS Sign-On Bonus
• Medical/Dental/Vision Insurance
• 401k program
• PTO: 80 hours accrued, annually
• 9 paid holidays
• Tuition reimbursement
• Professional growth and more!

As a condition of employment, candidates must successfully pass a criminal background check, drug screening, and TB test prior to their start date.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.