Technical Support Specialist I

Salary: $27.18 - $33.04 Hourly
Location : District Office, Simi Valley, CA
Job Type: Full-Time Perm
Job Number: 26-1020-1
Department: District Office, Simi Valley
Opening Date: 08/18/2026
Closing Date: 9/8/2026 11:59 PM Pacific


PURPOSE


To establish a list of eligible candidates that will be used to fill current and future vacancies (full and part-time, permanent and temporary) for the duration of the list, up to one year. The immediate vacancy is a 12-month, full-time (8 hours/day) position located at the District Office in Simi Valley, CA. This is an in-person position located at the District Office.

APPLICATION DEADLINE: Completed applications must be submitted no later than 11:59 p.m. on September 8, 2026. Late applications will not be accepted.

TESTING PROCESS:
A) Multiple Choice Test = 40% weighting on final score
Tentatively scheduled for as early as September 17, 2026
B) Structured Interview = 60% weighting on final score
Tentatively scheduled for as early as the week of September 21, 2026
The structured interview may be conducted remotely; however, please note that the position requires in-person, on-site work at the Simi Valley Unified School District Office.

Applicants must meet the minimum qualifications stated in the job posting by the application deadline in order to move forward in the testing process. Those candidates who meet the minimum qualifications will be invited to the multiple choice test. Those with the highest scores on the multiple choice test will be invited to the structured interview. The testing process is subject to change as needs dictate. All communication regarding this process will be delivered via email.

The information included in the Work Experience section of the application will determine whether applicants meet minimum qualifications. Please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Purpose Statement
Under the supervision of the Director of Information Technology, provides technical support to users and devices used in administrative and instructional environments and participates in imaging, repairing, and installation of user hardware and software for local networks.

Distinguishing Characteristics:
Technical Support Specialist I is the entry-level classification in the technical support series. This role focuses on basic technical support for user devices and equipment, including responding to Help Desk requests, performing routine troubleshooting, and assisting with hardware and software installation. Employees in this classification work under close supervision and are expected to develop foundational skills in customer service, documentation, and technical procedures. This classification serves as a developmental step toward Technical Support Specialist II, which involves more complex troubleshooting, system configuration, and independent problem resolution. In contrast to Technical Support Specialist III, which oversees Help Desk operations, assigns work orders, and provides technical guidance on advanced issues, the Technical Support Specialist I role is focused on executing assigned tasks and learning district systems and support protocols.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides technical support and assistance to end-users and the IT department.
  • Assists users by responding to help desk calls and requests.
  • Documents all user calls accurately.
  • Forwards work orders to the appropriate IT staff for resolution.
• Performs troubleshooting, repair, installation, and maintenance of computer systems, peripherals, and software.
  • Diagnoses technical failures and isolates faulty components in computers and peripherals.
  • Repairs or replaces malfunctioning parts.
  • Verifies and tests equipment to ensure proper operation.
  • Uses cost-effective methods and tools to perform repairs efficiently.
  • Installs, configures, and upgrades hardware including computers, printers, audio/visual equipment, and communication peripherals.
  • Installs and configures software applications on computers.
  • Tests software compatibility with existing operating systems and hardware.
  • Configures software to interface with peripherals such as printers, scanners, and interactive screens.
• Maintains inventory and documentation related to technology support.
  • Maintains an accurate inventory of replacement parts, tools, test equipment, and repair supplies.
  • Develops and keeps up-to-date documentation related to assigned technical support areas and procedures.
• Collaborates with IT team members to support district-wide technology infrastructure.
  • Works collaboratively with the IT staff to maintain and support the district's technology infrastructure.
  • Supports users in both administrative and instructional settings across the district.
• Travel to district sites as required to fulfill job responsibilities.
  • Drive to various district locations as necessary to perform job duties and support users onsite.
• Other Functions
  • Performs other duties as assigned that support the overall objective of the position.

MINIMUM QUALIFICATIONS


A high school diploma or GED AND two years of recent (gained in the past four years) experience providing computer technical support
OR
An associate degree in information technology, computer science, management information systems, or a related field.
Licenses and Certificates
Possession of a valid California driver's license and evidence of insurability must be presented/available upon acceptance of offer of employment and maintained throughout employment.

SUPPLEMENTAL INFORMATION

Skills, Knowledge, and Abilities
Skills to:

• Install, configure, and troubleshoot networked computer workstations, systems, and software used in both instructional and administrative environments.
• Set up, configure, and calibrate audio/video equipment for classrooms, public meetings, and conferencing.
• Install and configure microcomputer components such as cards, drives, and other peripherals.
• Provide Exceptional Customer Service

Knowledge of:

• Basic personal computer operations, including the relationship and usage of various input and output components.
• Common business and educational support software, and associated terminology.
• Installation, configuration, and maintenance of computers, printers, and audio/video equipment.
• Troubleshooting and repairing computers, printers, and audio/video equipment with minimal assistance.
• Operating systems, including Microsoft Windows, Google Chrome OS, and Apple macOS.
• Protocols and procedures for setting up new equipment, performing routine maintenance, and resolving technical issues.
• Basic networking concepts, including TCP/IP, network patch cables, network switches, and Wi-Fi equipment.

Ability to:

• Prioritize and organize work to meet deadlines and operational timelines.
• Read, interpret, and apply complex technical information and manuals.
• Learn and adapt to new technologies, procedures, and software applications.
• Accurately document technical procedures and service activities.
• Understand and follow oral and written instructions.
• Communicate clearly and effectively, both orally and in writing.
• Demonstrate interpersonal skills with patience, tact, and respect for users and colleagues.
• Collaborate effectively with others as part of a technical support team.
• Manage a high volume of service requests while maintaining composure under pressure.
• Travel to various District locations and school sites.

Physical Abilities:

• Ambulatory ability to move to various office and classroom-type locations and to walk, bend, stoop, reach, climb stairs, and climb a ladder to install and configure equipment.
• Ability to lift, push, and pull objects of medium weight (up to 50 lbs.) on an occasional basis.
• Hand eye coordination and dexterity to make small component connections.
• Visual acuity to read technical documents and instructions and align small components.
• Ability to work in confined areas with noise variations, dust, and limited ventilation
• Drive a vehicle to conduct work

Working Conditions
Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight and materials.

Individuals protected by the Americans with Disability Act (ADA) may request accommodation if needed. In order for appropriate arrangements to be made for testing, your request must be received at the time your application is submitted. If special arrangements are not requested at the time the application is submitted, it is understood that no special accommodations are required. Documentation on the need for accommodation must accompany your request.

Equal Employment Opportunity Statement
The Simi Valley Unified School District is committed to providing equal opportunity for all applicants for employment. The application, examination, and selection process shall be free from unlawful discrimination, including discrimination against an individual or group based on race, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital, pregnancy, or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
Salary : Five step salary range that provides annual increases of approximately five percent until the fifth step is reached. New hire initial step placement (normally up to Step 3) based on qualifying education and experience as outlined in Merit System Rule 7.20.1. An employee who is promoted to a higher class shall be placed on the step of the new salary range that is at least five percent above the current rate, excluding any differential pay.

Vacation : Earned based on assigned hours. Increased vacation allowance based on years of service with the district. Confidential employees receive an additional 3 days vacation allotment, up to a maximum of 22 days. Management employees receive 22 days of vacation (based on 12-month assignment).

Sick Leave : Earned at the rate of one day (based on the number of assigned hours) per month, and is accumulative from year to year.

Holidays: Fourteen paid holidays per year (based on 12-month assignment).

Insurance and Credit Union : The District offers a competitive Health and Welfare plan for employees and dependents, based upon the number of hours worked; employees who are placed in a regular assignment of 20 hours or more per week are eligible for benefits. The Ventura Schools Federal Credit Union offers a variety of services.

Retirement: Employees are covered by Public Employees Retirement System (PERS) Social Security and Medicare. Contributions are made by both the employee and employer. Click to visit website.
01


What is your highest level of education completed?

• Less than high school diploma or GED
• High school diploma or GED
• Some college coursework
• Associate degree in IT, computer science, MIS, or related field
• Associate degree in another field
• Bachelor's degree or higher in IT, computer science, MIS, or related field
• Bachelor's degree or higher in another field

02


How many years of experience do you have providing technical support for computer systems, hardware, or software

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

03


Which option best describes the size of the organization where you gained experience?

• Fewer than 50 end users
• 50-100 end users
• 101-150 end users
• More than 200 end users

04


This position requires travel to multiple district sites. Do you currently hold a valid California driver's license?

• Yes
• No
• ill obtain date of hire

Required Question