IT Technician

IT Technician

OAKS CHRISTIAN SCHOOL

Full-Time (12-month), Non-Exempt, Category 4

Salary Range: $25.00-$35.00 per hour

Reports to: Director of Information Technology

The IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person joins a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer support to all constituents.

Essential Functions

• Serves as an integrated member of IT Department
• Provides front-line technical support to employees
• Supports PC and Apple/Mac hardware and software
• Supports desktops, laptops, tablets, and other devices
• Supports Microsoft 365 and the Google Suite
• Supports wireless networks
• Supports audio/visual systems and projection devices
• Performs basic user account tasks including onboarding and offboarding procedures, password resets, and access control
• Collaborates with service providers to coordinate repairs, warranty claims, and equipment replacements
• Maintains accurate inventory of assets
• Assists with technical documentation
• Stays current with emerging technologies, industry trends, and best practices to continuously improve technical skills and knowledge
• Performs other related duties as assigned or requested
• Employer reserves the right to change or modify duties at any time
• May be required to be on-call
• Additional duties as required

Qualifications & Skills

• Preferred BA/BS in Computer Science, Computer Information Systems or related
• Relevant certifications such as CompTIA A+ or similar qualifications are a plus
• Proven experience in a help desk or technical support role, providing assistance to end-users in a professional environment
• Understanding of TCP/IP, DNS, DHCP and other network protocols
• Understanding of Windows and Mac Operating Systems
• Possess superior communication skills (written and verbal)
• Demonstrates complex problem-solving skills
• Ability to work well independently and collaboratively in a fast-paced environment
• Maintains a positive, energetic, and friendly disposition
• Demonstrates integrity, professionalism, and an attitude of service
• Ability to lift/carry 45lbs
• Supports the Oaks Christian School Statement of Faith