IT Support Specialist

About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command’s first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users across the Marianas AOR. Essential duties Run Tier 1/2 helpdesk via email, phone, and Microsoft Teams; log, triage, prioritize, and close tickets in the command’s enterprise ticketing system. Tier 1: password resets, peripherals, basic software support, routing of unresolved tickets. Tier 2: diagnose and fix hardware, software, and local network issues; install, configure, and upgrade OS, applications, and peripherals; provide hands‑on and remote support. Support the Telephone Coordinating Officer (TCO): landlines, VoIP, line drops, service requests, number allocation, and directories. Serve as Information Technology Representative (ITR) / command liaison: gather IT requirements, coordinate deployments, Full Mobile Device Management (MDM): provision, configure, enforce security, troubleshoot, and maintain enterprise mobile devices. Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through movement, custody sheets, inventory, and DRMO disposal coordination. Write and maintain SOPs, user guides, and user notices for outages, updates, and new capabilities. Provide clerical/admin support to CIO3: files, office automation, status reports, and briefings. Perform other IT‑related duties as assigned. Required qualifications U.S. citizen. Active Secret , Current DoD Cyberspace Workforce qualification for Work Role 411 – Technical Support Specialist, Intermediate , with at least one of: CompTIA Security+ EC-Council Certified Network Defender (CND) GIAC GFACT GIAC GSEC Higher-level qualifying certs are acceptable. Must stay current and complete at least 20 hours of CPD per year (or the cert’s own CE requirement, whichever is greater). Demonstrated helpdesk / technical support and asset-management experience (about 3 years preferred; less acceptable if certs and relevant work are strong). Hands‑on MDM and enterprise ticketing experience. Fluent spoken and written English; able to work with senior civilians and military personnel. Strong Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams). Able to read and apply command policy, technical manuals, and SOPs. Physical / work environment Primarily office and server‑room work, plus on‑site user support. Must be able to stand for long periods; walk on uneven surfaces; bend, crouch, stoop, reach; climb ladders; and lift/move IT equipment up to 25 lbs. Sufficient vision to identify safety issues. Work is CUI; no remote work as the normal mode. #J-18808-Ljbffr