RMA & Logistics Coordinator

Competitive weekly pay and benefits! A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide. Job Title: RMA & Logistics Coordinator Compensation: $40 – $50/hour Location: Sunnyvale, CA (On-site, with occasional CM site visits) Schedule: Monday through Friday, standard daytime hours Type: Long-term contract with strong potential for permanent hire Why join us? Premier medical, dental, vision, and life insurance 401(k) plan Inclusive, flexible work environment Daily catered meals, healthy snacks, and family-friendly events (including CEO’s famous BBQ!) Opportunity to work alongside cutting-edge AI hardware and engineering teams High-impact role supporting advanced AI systems in a fast-growing environment Job Details We are seeking a highly organized and detail-oriented RMA & Logistics Coordinator to support the end-to-end coordination of returns, repairs, replacements, inventory verification, and shipment movement across internal teams, warehouses, contract manufacturers, carriers, and customers. This role combines traditional RMA coordination with logistics follow-up, helping ensure units are properly tracked, verified, moved, and closed out accurately. The ideal candidate enjoys problem-solving, investigating discrepancies, managing aging RMAs and shipments, and working across multiple teams and systems to keep operations moving. Key Responsibilities Coordinate RMA activity from authorization through receipt, inspection, repair, replacement, credit, scrap, and final closure. Partner with contract manufacturers, warehouse teams, receiving, quality, engineering, finance, logistics providers, and internal stakeholders to ensure RMAs and shipments move through the process efficiently. Coordinate shipment pickups, carrier activity, delivery confirmations, return receipts, and replacement orders while tracking shipment status and key milestones. Verify incoming and outgoing units against RMA authorizations, inventory records, shipment documentation, packing lists, and system transactions. Investigate delayed, aging, or stalled RMAs, shipments, receipts, and inventory discrepancies; identify root causes and drive resolution. Monitor open RMAs, overdue shipments, pending receipts, inventory variances, and unresolved action items; elevate blockers as needed. Analyze inventory reports, shipment records, RMA data, and system transactions to identify discrepancies, reconciliation gaps, missing units, and process issues. Maintain accurate records and status updates in NetSuite, Jira, Smartsheet, carrier portals, and other operational systems while leveraging Excel for reporting, reconciliation, and variance analysis. Partner with Quality and Engineering to support inspections, failure analysis, disposition decisions, and prioritization of hardware requiring action. Communicate status updates, risks, next steps, and resolution timelines to internal stakeholders while identifying opportunities to improve RMA, inventory, shipping, receiving and tracking processes. Requirements 2+ years of experience in RMA coordination, logistics, shipping & receiving, inventory control, customer operations, order management, or supply chain operations Familiarity with reverse logistics, warranty processes, shipment tracking, delivery confirmation, inventory verification, and returns management Experience working with ERP and tracking systems such as NetSuite, Jira, Smartsheet, carrier portals, or similar operational tools Advanced Microsoft Excel skills including formulas, lookups, pivot tables, filtering, report comparisons, variance analysis, and reconciliation Strong analytical problem‑solving skills with the ability to investigate discrepancies, identify root causes, and drive issues to resolution Ability to manage multiple open RMAs, shipments, inventory issues, and action items simultaneously while maintaining strong attention to detail Strong written and verbal communication skills with the ability to coordinate across Logistics, Inventory, Finance, Engineering, Quality, Manufacturing Operations, Warehouse, Receiving, and Contract Manufacturing teams Highly organized with a strong sense of ownership, urgency, and follow-through Preferred Qualifications Experience in hardware, electronics, semiconductor, AI hardware, manufacturing, depot repair, contract manufacturing, or other technical product environments Experience with NetSuite and Jira Experience supporting reverse logistics, warranty administration, repair workflows, shipment tracking, inventory reconciliation, or exception management Knowledge of shipping documentation, carrier coordination, receiving documentation, and basic import/export processes Experience supporting process improvements, aging report cleanup, operational reporting, or root-cause investigations Lean, Six Sigma, or continuous improvement exposure is a plus Jobot is an Equal Opportunity Employer. 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