Shop Manager, Bloomingdale's Walt Whitman Shops

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

RESPONSIBILITIES:

Customer Service

• Stresses importance of building a local clientele
• Assist associates with various customer service issues
• Ongoing improvement and support of all aspects related to clientling

Staff Development

• Ongoing performance management to ensure goals are consistently being met
• Demonstrates leadership and leads by example.
• Assists in implementation and execution of the store’s strategic business plans

Operations

• Assist in developing store as according to brand’s overall objectives
• Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s
• Maintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing applicable initiatives

Store Visuals

• Enforce merchandise standards as set forth by visual department
• Maintains and communicates strong product knowledge
• Consistently upholds brand’s image

Human Resources

• Consistently partner with Shop Manager to network with market competition to assist in staffing and recruiting
• Supervise store personnel and enforce all department store policies
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and NY office
• Assist in developing, training, and continuously motivating sales team

REQUIRED SKILLS:

• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Enjoys meeting and interacting with customers
• Proficient computer skills
• Energy, attention to detail, initiative, and enthusiasm are required

Max Mara is an Equal Opportunity Employer. M/F/D/V