IT Helpdesk

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician Company: Bluetree Practice Services Location: Reno, NV (100% Onsite Role) Job Type: Full-Time Pay: $20.00 – $27.00 per hour (Depending on Experience) Strict Onsite & Travel Requirement: This position is permanently located in Reno, NV and is not a remote or hybrid position. Applicants must possess a valid Driver’s License and a clean driving record, as this position requires up to 50% local travel to provide onsite technical support across our regional office footprints. Why Choose Bluetree Practice Services? At Bluetree Practice Services, we're not just another workplace—we're a community that cares more. If you're a proactive problem-solver, a natural people-helper, and a technology-whisperer, we want you to join our fast-growing IT infrastructure team! We’re all about high energy, cutting-edge technology, and creating a workplace culture where you genuinely matter. Come feel what it’s like to work where your professional growth is fully funded, your voice is heard, and your well-being comes first. What We're Looking For (Qualifications & Technical Skills) Experience: 1–5 years of professional IT helpdesk or system support experience (an equivalent degree in Computer Science or Information Technology will also be considered). Field Support: Proven hands-on experience delivering direct, onsite technical support to hardware and end-users. Technical Infrastructure: Solid troubleshooting familiarity with VOIP phone systems, servers, network switches, Active Directory, and general hardware configuration. Certifications: Active IT certifications (CompTIA A+, Network+, Security+, CCNA, or Microsoft fundamentals) are a major competitive advantage. Soft Skills: Exceptional communication skills, sharp attention to detail, and a proactive, team-first mindset. Compliance: This is a safety-sensitive role that requires the successful completion of a pre-employment drug screening. What You'll Do (Responsibilities) Technical Troubleshooting: Diagnose, resolve, and document a wide range of incoming hardware, software, and network tickets efficiently. Onsite Field Deployment: Travel locally up to 50% of the time to deploy systems, upgrade infrastructure, and fix technical issues directly at our regional office sites. Systems Administration: Manage user access, monitor server health, and administer local VOIP communications to minimize corporate downtime. Team Collaboration: Work seamlessly with the broader IT division to scale infrastructure, share data insights, and align with core company security values. Perks & Benefits That Rock Competitive Wages: $20.00 – $27.00 per hour (commensurate with background and certifications) Work-Life Harmony: Flexible administrative schedule options to balance your personal life Time Off: Accrual-based Paid Time Off (PTO) that scales with your tenure + 6 Paid Holidays Comprehensive Healthcare: Fully customizable Medical, Dental, and Vision insurance setups Financial Safety Nets: 401(k) with an immediate Company Match, Life Insurance, and robust Short/Long-Term Disability coverage Family Support: Access to our specialized Team Member Assistance Program (EAP) Exclusive Incentives: Clear service & achievement recognition milestones alongside cell phone plan team discounts Career Advancement: Direct pathways for upward mobility and promotions inside an expanding organization This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment. Bluetree Practice Services is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry. Bluetree's Mission and Vision: Mission: To give people something to smile about, today, and tomorrow. Vision: Changing lives, changing dentistry. Core Values That Guide Us: Caring: Prioritize the needs of patients, team members, and practices. Creative: Foster innovation and explore better ways to enhance dental care. Credible: Build trust through experience, education, authenticity, and unwavering commitment. Commitment: Stay dedicated to our values, mission, and vision. Equal Opportunity Employer: We are an Equal Opportunity Employer, fostering a diverse and inclusive workplace. All applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital or veteran status, medical condition, disability, or any other status protected by law. #J-18808-Ljbffr