IT Manager

The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of-a kind Data Cooperative—enabling a holistic view of an account’s research and consumption behavior. From this data, Bombora derives actionable insights that make it possible for brands, agencies, and publishers to identify, understand, and identify their prospects and customers, throughout the buyer and user experience, across the activation platforms of choice. We are actively seeking an exceptional IT Manager who will provide problem-solving skills, mentoring, and leadership for our IT Team, while taking ownership of our various SaaS and in-house systems. This role requires versatility and the ability to handle numerous and sometimes competing tasks. The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support teams across the organization — including guiding the team's responsible adoption of AI-powered tools and workflows. Note: this role is hybrid and must be able to work in our Reno office at least 2 days a week. Duties and Responsibilities Team Leadership: Foster a collaborative, positive team culture and mentor IT Engineers. Career Development: Guide direct reports through regular 1-1s, performance reviews, and structured career pathing. SLA Accountability: Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations & Infrastructure Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack, Zoom, Jira) and coordinate all SaaS purchases and renewals. Device Management (MDM): Oversee MDM solutions (Jamf, Intune) to secure and manage a hybrid fleet of macOS and Windows endpoints. Onboarding & Offboarding: Standardize and automate user lifecycle workflows to ensure zero-day productivity and secure, immediate offboarding. Office Tech & Events: Manage physical office networks, Wi-Fi, and AV infrastructure, including technical execution for major internal events (e.g., All Hands, CKO). Procurement & Inventory: #J-18808-Ljbffr Bombora