Strategic Operations Principal

Strategic Operations Principal

The Strategic Operations Principal is responsible for providing strategic direction for operational projects and activities to ensure objectives are aligned and implemented successfully. Primary areas of responsibility include driving outcomes on key company initiatives by implementing a variety of analytical techniques to perform hands-on data analysis and modeling. Collaborates across the company with other teams to leverage a network of subject matter experts and data sources to contribute to projects and analyses in support of optimal enterprise outcomes. Leads appropriate analysis and development of content together with key stakeholders to evaluate strategic choices and develop/deliver recommendations. Develops and presents actionable insights while effectively advocating for implementation of recommendations. Acts as a consultant across the business, solving challenging problems using analytics and communicating findings effectively to key stakeholders and senior management. Interacts with various stakeholders and business partners including but not limited to Finance, Field Operations, Information Technology, Sales, Marketing, Human Resources, Legal, other FedEx operating companies, third party vendors, etc.

This is a hybrid position located in Plano, TX, Memphis, TN or Collierville, TN. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

General Duties and Responsibilities:

• Drive strategic direction for key initiatives by influencing stakeholders to integrate data into decisions.
• Implement a variety of analytical techniques, ranging from data mining to statistical modeling and numerical optimizations on a wide range of data sources.
• Partner with leadership to define strategic vision and objectives.
• Work with key stakeholders to understand business objectives of projects and initiatives to ensure alignment with strategic vision and objectives.
• Leverage internal and external data sets and technologies to conduct analysis and generate insights.
• Advise and support strategic and operational business projects applying data analysis with business-savvy.
• Create actionable recommendations on specific strategic questions and successfully promote their implementation.
• Communicate complex analytical results in a concise and easy-to-understand manner to a wide range of audiences.
• Responsible for communicating directly with Operations Management in all areas of responsibility.
• Participates in task force teams and management committees / projects related to total FSO productivity and performance.
• Contributes to multiple projects of divisional and FSO proportion.
• Influence operations' Vice Presidents and / or groups of operations' Managing Directors to act on recommendations.
• Utilize advanced proficiency of MS Access, Excel, PowerPoint, Business Objects, Essbase, Internet / Intranet and PC applications Advanced skills in computer modeling of operations.
• Apply full understanding and practiced skills of advanced analytics.
• Perform all types of training, delegation and coordination of projects, tasks and activities involving any level of participation between various levels of professionals and management.
• All other duties as needed or required.

Minimum Qualifications and Requirements:

• Bachelors degree in Business, Economics, Applied Mathematics, Statistics, related field or equivalent experience
• MBA strongly preferred
• 7+ years preferred prior work experience in advanced analytics with complex operational analysis.
• Prior experience in problem solving, data analytics, root cause analysis and solution implementation.
• Prior experience in being able to influence and lead Operational Management and large project teams.
• Prior project and Program Management experience a plus
• Prior analytical background, including statistics and forecasting principles.
• Prior experience and high level of proficiency with MS Access, MS Excel and MS PowerPoint
• Prior experience working in a fast-paced environment and under time constraints.

Essential Functions:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to sit, stand, and/or walk for extended periods of time
• Ability, on a consistent basis to read and interpret documents, computer monitors, and written/verbal instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, and persuasion
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial time pressure
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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