Human Resources Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Primary Duties Provides support and guidance to HR generalists and hiring managers in the recruiting and selection process. Coordinates and conducts exit interviews to determine reasons for voluntary separation to increase retention. Maintains compliance with federal, state, and local employment laws and regulations; ensures alignment with government and EEOC policies, procedures, and regulations. Provides direction and education to direct reports to achieve department’s goals and processes. Educates managers on changes to existing policies and/or processes. Coordinates the completion of all necessary onboarding and integration materials and documentation for all new hires, rehires, transfers, and promotions. Runs weekly reports of the “HR Employees List” in Workday to check for and rectify discrepancies. Processes all HRIS requests in Workday. Ensures compliance with AbilityOne, Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA), and ServiceSource’s policies, and ensures timely enrollment of benefits is completed by new hires within 30 days of hire. Oversees employee disciplinary meetings, terminations, and investigations, and ensures timely termination of employees who have separated from the organization. Additional Responsibilities Review and approve all employee letters of offers, company transfers, or promotions, including those hired and paid by ServiceSource. Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws that require affirmative action for the organization. Lead the maintenance of local HR standard operating procedures and maintain accurate records of all investigations and conclusions. Communicate results to affected employees and managers, and note ongoing complaint trends to suggest policy changes or clarifications. Ensure timely processing of reasonable accommodation requests and FMLA usage. Discuss discrepancies with management. Discuss non-WDR wage changes with Compensation, supply all necessary documentation, and proof‑read submissions for accuracy. Verify that terminations/changes are accurately entered in an employee’s profile. Provide local approval for requests for benefit programs, including tuition reimbursement and leave donation programs, and submit them to the Benefit and/or Payroll department for final approval and processing. Ensure current job descriptions are assigned on each employee’s record and updated as necessary, and that affected employees receive new job descriptions once approved. Ensure timely communication of training requirements for new hires, promotions, and transfers. Conduct training classes when requested. Lead routine and HR compliance audits for the site or Regional Office. Participate in and ensure HR compliance with all audits or reviews – SourceAmerica, OFCCP, DHS, DSPD, CARF, AbilityOne, etc. Lead the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws. Communicate ServiceSource’s policies and procedures consistently, clearly, and objectively. Draw on the strengths of other HR subject matter experts as needed. Actively participate in special Human Resources projects as requested. Perform other job‑related responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) Requires a bachelor’s degree in Human Resources or a related discipline and a minimum of seven (7) to ten (10) years of hands‑on experience in HR, showing a progression of increased responsibility. Fifteen years of work‑related experience may substitute for a bachelor’s degree. Prior supervisory experience required. Ability to obtain HR certification preferred. Knowledge, Skills, and Abilities In‑depth knowledge of human resources laws and corresponding compliance requirements, including FLSA, FMLA, SCA, COBRA, EEO/AAPs, ERISA, and HIPAA. Ability to communicate in a confident, clear, and professional manner, both verbally and in written communications. Ability to inspire, coach, and lead a team. Ability to conduct all work‑related duties with a high sense of confidentiality, accuracy, and professionalism. Ability to communicate and work effectively with leadership and others across the company. Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel. Ability to learn and become an expert user of the HRIS (Workday). Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, reach with hands and arms, and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. What We Offer – for Benefit Eligible Employees May Include: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company‑paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)–Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars. An Employee Assistance Program, Wellness Program, and Tuition Assistance to help you manage your work and life needs. A generous paid time‑off program in which the benefits increase based on your tenure with the company. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions. #J-18808-Ljbffr