Leave of Absence Specialist

Overview Manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; determine eligibility and medical necessity based on state and federal regulations, and ensure ongoing claim management aligns with company service standards and industry best practices. Note: The LOA Admin is a Hybrid work arrangement, requiring 3 office days weekly from an Acosta Group hub in Dallas, TX; Jacksonville, FL; St. Louis, MO. Responsibilities Review PLOA and ADA claims to determine eligibility and certification in compliance with state and federal regulations; review medical documentation to determine validity of clinical information and medical necessity. Coordinate efforts at each stage of the LOA process, including the Return to Work process and Accommodation requests. Identify action plans, manage the Return to Work process, and make timely case decisions. Communicate decisions and ongoing expectations with claimants and supervisors. Serve as the main contact for disability and ADA carriers, physicians, associates, supervisors, and HRBPs. Educate and train the field on LOA processes to ensure compliance. Track and code documentation in accordance with internal workflow processes. Stay abreast of related regulatory policies. Qualifications Associate’s degree in a relevant field of study (or three years of relevant work experience). Two (2) years of disability management and/or FMLA administration experience required. CCM, RN, or BSN certification with a combination of Case Management experience preferred. Human Resources experience and ADA knowledge preferred. Knowledge, Skills and Abilities Strong knowledge of leave of absence policies and procedures. Critical thinking and problem-solving skills. Self-starting, proactive approach. Ability to identify basic problems, analyze information and draw valid conclusions. Strong written and verbal communication skills. Ability to multi-task and manage multiple projects. Ability to work independently in a fast-paced environment with changing priorities. Ability to handle confidential information. Time management and priority setting skills; strong computer and customer service skills. Employer Description Acosta Group is a collective uniting trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. We connect consumers with brands through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We prioritize growth, development, and well-being to help you reach your potential, with programs supporting work-life balance and opportunities for part-time flexibility or full-time advancement. Equal Opportunity Acosta Group is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. If accommodations are needed, please contact View email address on click.appcast.io and include "Applicant Accommodation" in the subject line to expedite the request. The Acosta Group uses E-Verify to validate the ability to work in the United States. For information about E-Verify and your rights as a job applicant, please visit #J-18808-Ljbffr