SPA Coordinator

Part Time Spa Aesthetician The Hilton Phoenix Resort at the Peak is looking for a Part Time - Spa Aesthetician to join our amazing Tocasierra Spa Team! Hours/shifts AM/PM including weekends and holidays Summary of Benefits Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay Part Time Team Members Amazing Recognition Programs/Giving Back Community Outreach Trip Reduction Program Resort off a Main Bus Line Tuition Reimbursement $2.00 Team Member Lunch Program $300 Referral Program The Aesthetician is responsible for upholding "value added" reputation by providing impeccable service to all of our Resort Spa Guests. Aesthetician's are technically trained to a superior level and are exceptionally sensitive to guest needs treating all Resort Spa Guests and members and all fellow Team Members with dignity and respect and works to continually to improve our spa system of service and quality. Essential Job Functions: Perform all facial, cosmetic and hair removal services Stock supplies and maintain cleanliness of department Complete daily paperwork as needed Promote the Spa and Fitness Center Offer, Promote and Recommend products for customers to use at home and future treatments Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Must effectively read, write and understand English. Must be able to perform mathematical and statistical calculations. Ability to perform facial manipulations and extractions, cosmetic application, and hair removal. All of which may include heavy manual dexterity, reaching bending, standing and sitting for long periods of time. Must be able to carry 20 pounds of linens up. Must be able to make quick and accurate decisions Good verbal communication skills Ability to understand and follow directions and perform job functions under limited supervision. Specific Job Knowledge, Skill and Ability: Ability to walk, stand, and/or bend continuously to perform essential job functions. Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Required Skills and Abilities: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to observe and detect signs of emergency situations. Exceptional verbal and written communication skills. High school diploma or equivalent preferred. Qualification Standards: Experience: Guest Service and previous experience at a Resort or Day Spa preferred. Licenses or Certificates: Arizona State Board Cosmetology License. Performance Standards: Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent Resorts & Resorts. Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Note: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.