Shift Lead

Description Department: Operations EEO Category: Service Workers Location Cost Center: CVH Workers Compensation Code: 9083- Restaurant Pay Status: Hourly Job Code: SHFT LD Revision Date: November 14, 2024 REPORTING RELATIONSHIPS Position Reports To: Operator, General Manager, Assistant General Manager Positions Supervised: FOH and BOH Team Member GENERAL POSITION SUMMARY As a Production Shift Lead, you will be responsible for supervising, supporting and training production team members and insuring they are preparing, cooking, and serving high-quality food while maintaining food safety, cleanliness standards, and properly following recipes. This is a hands‑on role that requires strong organizational skills and the ability to work in a fast‑paced environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Organizing shift schedules for team members Assigning duties to specific employees based on role and skills Training new and current team members on tasks Handling customer issues and managing conflicts Adhering to company policies and health, safety and employment standards Balancing cash drawers and preparing cash deposits Opening/Closing the restaurant Will have knowledge of the different positions Guest responses, Closing Open Alerts, Accuracy, Greet, Verify, Thank, WOW’s Catering – Delivery Schedule, Event Print, Team Communication, Logistics, AccuracyFood Safety – Oversee Daily HAACP completion and Steritech requirements Facilities – Assign and Follow Up on Daily/Weekly Duties (store cleanliness, equipment The Beach tracking & follow up Support Orientation and Train FOH/BOH Team Members Assumes responsibility for related duties as required or assigned. WORKING REQUIREMENTS/CONDITIONS Education/Certification: Food Handler permit. ServSafe Certification Valid Driver's License. Experience Required: Proven experience as a supervisor, preferably in a fast‑paced kitchen environment. Strong knowledge of food preparation techniques and safety standards. Ability to follow recipes and instructions accurately. Excellent time management skills and the ability to multitask in a busy kitchen. Strong communication skills and a team‑oriented attitude. Minimum of 1 year of experience in a similar role. Skills/Abilities: Ability to stand for long periods and lift heavy items (up to 50 lbs). PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly. Hearing: Have adequate hearing to respond to alarms, signals, and other sounds. Vision: Good eyesight is crucial. Sharp near vision to read menus, orders, tickets, and small print on labels or inventory items. Peripheral vision to monitor surroundings, ensuring awareness of customers, coworkers, and potential hazards. Physical Strength: Ability to stand for long periods and lift heavy items (up to 50 lbs). May need to lift or maneuver equipment, packages, or tools. Coordination: Hand-eye coordination to accurately handle food, drinks, utensils, and equipment, ensuring precision in tasks such as plating, pouring, or cutting. Motor coordination to balance multiple tasks, such as maneuvering in tight spaces. Stamina: Long hours of standing work can require physical endurance and the ability to maintain focus. Mobility: Ability to stand and walk for extended periods. Frequent bending, stooping, and reaching to access items on shelves, counters, and storage areas. WORKING CONDITIONS Environment: Capable of working in a hot, fast‑paced kitchen environment. Capable of driving. Ability to load and unload merchandise. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions. Mental Alertness: Maintaining alertness and quick reflexes is crucial for safe driving. Mathematics Ability: Ability to perform basic math skills. Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos and reports using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses. #J-18808-Ljbffr