Customer Support Representative

Job Title

Pay Rate Range: $17.10 - $23.00 Hours: Monday to Friday 9:00am to 5:00pm Location: Coppell, TX Duration: 1 year

Summary:

Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine

Point of contact to receive, review, and electronically log customer jobs

Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output

Perform quality inspection of customer order information

Estimate, schedule and track incoming vended production jobs

Inspect files for problem areas, including fonts, image resolution

Modify document layouts and impositions to achieve desired finished results

Apply color management, color correction, trapping and image editing where applicable

File/document conversion (utilizing standard software

Maintain reporting logs and information for billing

Perform minimal training to customer end-users on web based ordering systems when requested

Establishes key relationships with customers and Xerox approved vendors

Ability to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc)

Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet

Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry

Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer

Business maturity and professionalism

Experience in a Customer Service environment in Print Industry (minimum 2 years)

Skills:

Excellent Customer service skills

Build excellent client relationships

Strong organization skills

Strong communications & follow up skills

Engage Xerox preferred vendors for outsourced projects

Multi-tasking

Works well in team environment

Requires minimum supervision

Education:

3-5+ years of relevant experience

Minimum: High School Diploma or equivalent Required

Post high school technology training or experience

Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.