Attraction Attendant

Job Description

Job Description

Job Title: Attraction Attendant
Department – Attractions
Location – Craig’s Cruisers - Muskegon, MI
Position Type – PT Hourly

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary:

As an Attraction Attendant at Five Star Parks & Attractions, you will play a crucial role in creating a memorable and enjoyable experience for our guests. Your primary responsibilities include running attractions, assisting guests, and ensuring a clean and safe gaming environment. The ideal candidate should possess excellent customer service skills, be able to troubleshoot minor issues, and have a keen eye for detail.

Key Responsibilities:

• Operates attractions while following all safety expectations (age restrictions per law)
• Anticipates and solves any guest issues, with or without assistance 
• Communicates clearly with guests and team members 
• Engages guests often to ensure a positive and lasting experience 
• Keeps surrounding area neat, tidy, and clean. 
• Stays organized and aware of party schedules to execute successfully booked events 
• Answers any basic questions about the facility including pricing, directions, duration of game play etc. 
• Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories 
  Responsibilities for Minors:
• 14-15 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register.
• 16-17 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register, ride operation, food preparation.

Skills & Requirements:

• Desire and ability to be pleasant, upbeat, and sociable throughout the workday.
• Flexibility to work varying days, nights, holidays, and weekends.
• Prior guest service or hospitality experience is preferred.

Physical Requirements:

• Walking or standing for extended periods of time.
• Ability to lift up to 15 lbs. on a regular and continuing basis.
• Performing functions that require organization, bending, reaching, turning, lifting, climbing, and stocking up to 50 lbs.
• Quick and accurate communication skills.
• Working in an environment with bright, dim, or flashing lights and loud sounds.
• Manual dexterity to use and operate all necessary equipment.
• Understanding, following, and maintaining safety standards at all times.

Note: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. If you are enthusiastic, customer-focused, and thrive in a dynamic entertainment environment, we encourage you to apply for this exciting opportunity as an Attraction Attendant at Five Star Parks & Attractions.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 

Five Star Parks & Attractions participates in the E-Verify program.

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