Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Retail Customer Service Associate

$20.75 - $24.37 per hour

FedEx Logistics

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: $20.75 - $24.37/hr Additional Details: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can learn about Philadelphia’s fair chance hiring law. For more information, For details on our comprehensive benefits, #J-18808-Ljbffr

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Retail Customer Service Associate in Santa Cruz, CA vacancy
  • $16 - $19 per hour

     ...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting... 
    Suggested
    Hourly pay
    Full time
    Part time
    Shift work
    Night shift
    Weekend work

    Walgreens

    Santa Cruz, CA
    3 days ago
  • $16.9 - $18.7 per hour

     ...Title: Part-Time Retail Sales Representative Location: Capitola, CA Compensation...  ...represent the T-Mobile brand and meet customers' wireless needs. As a member of the store...  ...Talents: Provide exceptional customer service to individuals visiting the Wireless... 
    Suggested
    Part time
    Flexible hours
    Night shift
    Weekend work

    Wireless Vision

    Capitola, CA
    3 days ago
  • $16.9 - $17.4 per hour

     ...Ross, our leading off-price retail chain with over 2,200 stores,...  ...has always been bringing our customers a constant stream of high-quality...  ...PURPOSE The Retail Associate is responsible for ensuring our...  ...will help achieve our Customer service and operational goals. ESSENTIAL... 
    Suggested
    Work at office
    Local area
    Immediate start
    Shift work

    Ross Stores, Inc.

    Santa Cruz, CA
    3 days ago
  • $19.25 - $20.25 per hour

     ...gasoline and convenience products at our retail stations. We are looking for hard working...  ...environment while maintaining 100% total customer focus. Job Expectations: Maintain courteous...  ...Functions: Provide exceptional guest service. Be courteous, always greet and thank all... 
    Suggested
    Weekly pay
    Full time
    Part time
    For contractors
    Local area
    Immediate start
    Shift work
    Night shift
    Day shift
    Afternoon shift
    Early shift

    Chevron

    Santa Cruz, CA
    12 hours ago
  • $16.9 - $23.9 per hour

     ...community at a time. Position Summary Retail Store Associates play a meaningful role within the CVS...  ...as we positively impact millions…one customer at a time. The Retail Store...  ...Providing differentiated customer service by anticipating customer needs, demonstrating... 
    Suggested
    Hourly pay
    Full time
    Part time
    Local area
    Shift work

    CVS Health

    Santa Cruz, CA
    4 hours ago
  • $20 per hour

     ...team as a Chromebook Sales Specialist and help customers discover the benefits of Chromebook devices in a fun retail environment. We're looking for energetic, friendly...  ..., and want to build valuable sales and customer service skills. No extensive sales background required... 
    Hourly pay
    Weekly pay
    Full time
    Immediate start

    2020 Companies

    Soquel, CA
    3 days ago
  •  ...Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary... 

    Ross

    Santa Cruz, CA
    1 day ago
  • $17.4 - $17.9 per hour

     ...Ross, our leading off-price retail chain with over 2,200 stores,...  ...has always been bringing our customers a constant stream of high-quality...  ...and secure environment for Associates and Customers.  The...  ...: Provides great Customer service by prominently greeting Customers... 
    Local area

    Ross Stores, Inc.

    Santa Cruz, CA
    3 days ago
  • $60k - $72k

     ...are at the heart of what we do: helping customers find their dream mattress and get better...  ...store experience. This isn’t your typical retail job—achieve your financial dreams with...  ...of the competition, advertisements and services offered by competitors. ~ Leverage social... 
    Local area

    Mattress Firm

    Capitola, CA
    23 hours ago
  •  ...area with quality, lab-tested cannabis products and great service. We are currently seeking a Budtender to join our Santa...  ...candidate will have: - At least one (1) year of retail, hospitality or other customer service-focused industry experience. -... 
    Part time
    Night shift
    Weekday work

    Have a Heart Compassion Care

    Santa Cruz, CA
    3 days ago
  • $24 - $26 per hour

     ...products at Sephora and ULTA. Deliver Exceptional Client Service: Create a welcoming and inclusive environment for all clients...  .../Experience preferred: Prior equivalent work experience in retail sales environment, ideally in Sephora & ULTA Passion for client... 
    Hourly pay
    Work experience placement
    Freelance
    Flexible hours
    Shift work

    First Aid Beauty

    Capitola, CA
    4 days ago
  • $17 - $25 per hour

     ...leadership team through a focus on performance (service/retail sales and in-store events), people (...  ...and/or services. Courteously handle customer service, sales, refunds, and exchanges...  .... Collaborate with managers and associates throughout the store to help grow the... 
    Full time
    Part time
    Work experience placement
    Local area
    Flexible hours
    Shift work
    Afternoon shift

    Ulta Beauty

    Capitola, CA
    3 days ago
  • $14 - $21 per hour

    Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering... 
    Hourly pay
    Full time
    Shift work
    Weekend work

    Goodwill

    Santa Cruz, CA
    2 days ago
  •  ...for detail, and will provide a memorable experience to all our customers! Be part of our store team and help us make a positive...  ...Assistance Program (free financial, legal, and mental health services) Fun work environment where you have the opportunity to nourish... 
    Weekly pay
    Part time
    Traineeship
    Immediate start

    Bashas'

    Capitola, CA
    3 days ago
  • $40k - $64k

     ...Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing...  ...unique talents, passion for technology, and customer service skills, you will have the power to... 
    Base plus commission
    Hourly pay
    Full time
    Local area
    Night shift
    Weekend work
    Afternoon shift

    Victra - Verizon Wireless Premium Retailer

    Santa Cruz, CA
    16 days ago
  • $16.9 per hour

     ...selling used vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional...  ...the federal, state and local laws which govern retail auto sales. Introduce customers to Service department personnel to emphasize the quality and efficiency... 
    Hourly pay
    Local area
    Immediate start

    Santa Cruz VW CDJR

    Santa Cruz, CA
    3 days ago
  • $20 - $22 per hour

     ...for HVAC, generators, and water treatment services within one of our designated locations....  ...earn a competitive income in a friendly retail environment. Compensation: $20 - $22...  ...duties will include: Engage with potential customers to help them create comfortable,... 
    Hourly pay
    Full time
    Part time
    Flexible hours
    Shift work

    Bellows Plumbing, Heating & Air

    Santa Cruz, CA
    2 days ago
  • $17 - $23 per hour

    ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries... 
    Hourly pay
    Full time
    Shift work
    Day shift
    Early shift

    Aldi Inc.

    Santa Cruz, CA
    23 hours ago
  • $17.95 - $23.35 per hour

     ...product/fixtures to the supervisor All associates are responsible for: Acting with...  ...for the safety of all associates and customers Receiving, understanding and proactively...  ...Authentic passion for beauty Client-facing retail or service industry experience Excellent written... 
    Full time
    Temporary work
    Part time
    Flexible hours
    Night shift
    Weekend work

    FashionUnited

    Capitola, CA
    3 days ago
  • $20 per hour

     ...joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on... 
    Hourly pay
    Work at office
    Local area
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Day shift

    Target Brands, Inc.

    Capitola, CA
    3 days ago
  •  ...opportunities while at the same time increasing revenues from existing customers. • Conduct and enhance public and community relations. •...  ...community and civic organizations. Quality: ∗ Guest Service: Work closely with the Front Office and Housekeeping staff to... 
    Full time
    Work at office
    Local area
    Shift work
    Night shift
    Weekend work

    Lotus Management Inc

    Santa Cruz, CA
    23 hours ago
  • $21.55 - $35 per hour

     ...Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you...  ...special projects and/or assignments. As the Associate Team Leader, you support the Team...  ...dashboards, and basic understanding of retail systems capabilities. Qualifications... 
    Hourly pay
    Full time
    Part time
    Seasonal work
    Work at office
    Flexible hours
    Night shift

    Whole Foods Market

    Capitola, CA
    19 days ago
  •  ...Are you experienced in customer service and ready to create memorable shopping experiences? Join a dynamic team where you'll assist customers, manage transactions, and maintain a welcoming store environment. Enjoy competitive benefits while showcasing your organizational... 

    Dollar Tree

    Capitola, CA
    3 days ago
  • $12 - $15 per hour

    Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible...  ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting... 
    Hourly pay
    Full time
    Part time

    Family Dollar

    Santa Cruz, CA
    1 day ago
  • $13 - $16 per hour

    Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness... 
    Hourly pay
    Full time
    Flexible hours

    Ace Hardware

    Santa Cruz, CA
    23 hours ago
  • $13 - $16 per hour

    Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and... 
    Hourly pay
    Flexible hours

    Circle K

    Santa Cruz, CA
    3 days ago
  • $15 - $18 per hour

    Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting... 
    Hourly pay

    Best Buy

    Santa Cruz, CA
    3 days ago
  • $15 - $23 per hour

    Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and... 
    Hourly pay
    Full time

    Petco

    Santa Cruz, CA
    3 days ago
  • $18 - $25 per hour

     ...Description Blue Link Wireless, An Authorized Retail of AT&T Full-Time | Base Pay,...  ...Retailer of AT&T, you are the person who helps customers find the right device and plan to make...  ...culture worth showing up for Handle service and sales needs with honesty and care;... 
    Full time
    Shift work
    Weekend work
    Afternoon shift

    Blue Link Wireless an Authorized Retailer of AT&T

    Capitola, CA
    13 days ago
  • $16.9 per hour

     ...Job Description Job Description The Retail Sales Associate is responsible for providing an excellent customer experience and performing duties as assigned including...  ...the utilization of the sales and customer service programs Educate and enroll customers into... 
    Hourly pay
    Full time

    Gopuff

    Capitola, CA
    18 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Retail Customer Service Associate. Be the first to apply!