Track & Trace Coordinator

Track And Trace Coordinator

The primary responsibility of this role is to obtain, verify, and manage all shipment documentation required for billing, including Proofs of Delivery (PODs), lumper receipts, and other supporting paperwork, ensuring timely and accurate invoice processing. This role acts as a crucial communication hub between carriers, drivers, customers, and internal logistics teams, providing real-time updates and ensuring seamless supply chain operations, while exemplifying our Midwest Values.

It is the expectation that all employees exemplify these values:

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

General Accountabilities include:

• Monitor real-time location and status of all shipments using tracking software and other tools.
• Identify potential delays, issues, or discrepancies and resolve them quickly and efficiently.
• Serve as a central point of contact, providing timely and accurate updates on shipment updates to customers, carriers, and internal departments like Customer Service, Load Planning and Truck Drivers.
• Accurately update shipment information in TMS and maintain detailed records of dispatched calls, driver logs, and delivery times.
• Generate and review daily and weekly tracking reports and identify trends or areas for improvement.
• Collaborate with other logistics teams, including Load Planners and Dispatchers, to coordinate daily operations and support functions.
• Schedule and reschedule appointments as needed.
• Maintain customer portals and internal systems with accurate shipment details, status, and any changes.
• Other duties assigned by management.
• Maintain regular and reliable attendance, following company attendance policies
• Follow company policies, procedures, and compliance standards
• Participate in training and development activities as assigned, and company and/or team meetings
• Identify and share opportunities to improve processes and communication

Skills Required:

• Takes responsibility for completing tasks accurately and on time
• Clear communication skills, both written and verbal, with customers, peers and leadership
• Proficiency with technical systems and ability to adapt to new tools

Prerequisites:

• 1-2 years of transportation or logistics industry experience.
• Proficiency with transportation management systems (TMS) and other tracking and scheduling software.
• Proficiency in typing and navigating common business systems (Email, Microsoft tools, TMS)
• Ability to quickly learn new processes and problem-solve in a fast-paced environment
• Demonstrate positivity and willingness to contribute to team success
• Experience with scheduling appointments.

Performance Measurements:

• Timely and accurate coordination of appointment scheduling and adjustments.
• Timely and accuracy of shipment status updates in TMS and customer portals.
• Updating customer portals per customer required timelines
• Consistent and reliable attendance
• Adherence to company policies, procedures, and compliance standards

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.