Sales Support Lead Coordinator

Sales Support Lead Coordinator

The Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. Working alongside Field Sales Specialist in a specific territory.

Job Responsibilities

• Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability. Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
• Customer Satisfaction: Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve customer service experience by gathering feedback and implementing established processes.
• Call Management: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues. Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Sales Support: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making. Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability. Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
• Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.

Qualifications

Education and Experience: High school diploma or equivalent required; bachelor's degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous.

Skills: Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.