Sales Support Coordinator

Sales Support Coordinator

The Sales Support Coordinator is a key partner to the Footwear Division in establishing and maintaining an effective and efficient sales process.

You will be responsible for:

• Supporting the Footwear Division Sales Account Team by carrying out their respective customer administrative activities so they can focus on achieving their sales objectives.
• Accountable for coordinating with internal teams to ensure our customers are receiving what they need to sell our products through their respective channels.
• Understanding each customer's requirements at a detailed level and continuously looking for opportunities to streamline the customer focused administrative workload of ALL teams impacted, including sales, marketing, demand planning, supply planning, design & marketing teams.

Specific Responsibilities

• Creates customer specific build sheets. Downloads images and assets from Salsify. Works with Photography to provide samples, and portal loads.
• Answers emails/questions for retailers daily. Follows up as needed for any outstanding items. Approach internal team and external team professionally.
• Tracks selling as needed per the request of Account Manager (IE creating Line sheets or PO and Sales trackers as requested by specific Account Manager)
• Partner with ECOMM coordinator to review weekly site audits. Confirm ALL
  • Items on site are live, PDPs are correct.
  • Ensures all new styles and choices are on the website and the PP looks correct.
• Tracks weekly pricing for retailers (IE. MAP Pricing online).
• Creates catalogs as requested by Account Manager for specific retailer's needs.
• Create seasonal commits based on committed buy plans from retailers.
  • Partners with Account Support and Supply Planning to review customer purchase orders and RGB production orders to confirm the information is correct.
  • Orders, ships, and coordinates Seasonal sample needs of retailers.
  • Orders and coordinates Seasonal sample needs for photography.
• Partners with the Account Support team to works through order issues.
• Recaps buying for the season with photos and numbers as requested by Account Manager.
• Pulls Simparel reports as needed
• Assists with SBS as requested by specific Account Manager.
• Updates the retailer contact information to keep current.
• Tracks open, pick, and ship as needed.
• Selects retailers SKU/UPC set up.
• Assists with inventory available to sell as needed.
• Participates in internal weekly STRAT customer meetings.
• Special Projects As requested by Account Manager, Sales Support Manager, VP of Sales.
• Assists in training new Account Managers/New Sales Support Managers as needed.

Qualifications

• Requires a bachelor's degree with at least 2-3 years of relevant work experience.
• Business-to-business experience is preferred for best practices of account management, customer service, and professional business etiquette.
• Must have strong organizational skills and capabilities, with the ability to interpret multiple & varied sets of customer business needs.
• Must have excellent written and verbal communication skills. The ability to communicate with all levels within and outside the company is critical.
• Wholesale retail &/or sales functional experience is preferred.
• Needs to be proficient in Microsoft Office Suite.
• Digital asset management platform experience is preferred, but not mandatory.
• Willingness & ability to travel as needed.
• Alignment with RG Barry's values of trust, ambition, inclusion, creativity, responsibility, and teamwork.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability (100% Company Paid)
• Long Term Disability (100% Company Paid)
• Basic Life Insurance (100% Company Paid)
• Voluntary Life Insurance
• Accident
• Critical Illness
• 401(k) with Company Contributions
• Legal and Identity Theft Coverage
• Generous Team Member Discount
• Education Assistance
• Scholarships for Team Member's Children
• 8 Paid Holidays
• One Week of Paid Summer Vacation
• One Week of Paid Winter Vacation
• Generous PTO
• Hybrid Work Schedule