Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.

Responsibilities:
• Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.
• Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.
• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.
• Guide customers in using self-service resources and explain available tools that can improve their overall service experience.
• Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.
• Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.
• Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.• 1 to 3 years of experience in a customer-facing position, with prior call center experience preferred.
• Availability to work on-site five days per week in a corporate office call center environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated active listening, problem-solving, organizational, and time-management abilities.
• Ability to balance multiple tasks, meet deadlines, and maintain accuracy while working with limited supervision.
• Proficiency in Microsoft Teams, Outlook, Excel, and Word.
• Fluency in English is required; Spanish language skills are a plus.
• Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment.