Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently.

Responsibilities:
• Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues.
• Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner.
• Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes.
• Guide customers in using available self-service resources so they can complete routine tasks more efficiently.
• Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement.
• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality.• 1–3 years of experience in a customer-facing position, with prior call center experience preferred.
• Ability to work on-site five days per week in a corporate call center environment.
• Strong verbal and written communication skills with a detail-oriented and customer-oriented approach.
• Demonstrated active listening, problem-solving, organizational, and time-management abilities.
• Ability to handle multiple tasks at once, meet deadlines, and maintain accuracy with limited supervision.
• Proficiency in Microsoft Teams, Outlook, Excel, and Word.
• Dependable, adaptable, and comfortable working in a high-volume, fast-paced environment.
• Fluent in English; Spanish language skills are a plus.