Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience.

Responsibilities:
• Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters.
• Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner.
• Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs.
• Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently.
• Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review.
• Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality.
• Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.• 1 to 3 years of experience in a customer-facing position, with prior call center experience considered an advantage.
• Ability to work on-site five days per week in a corporate call center environment.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
• Demonstrated strength in active listening, problem resolution, organization, and time management.
• Ability to balance multiple tasks, meet deadlines, and maintain accuracy while working with limited supervision.
• Working knowledge of Microsoft Teams, Outlook, Excel, and Word.
• Fluent English language skills required; Spanish bilingual ability is a plus.
• Dependable, adaptable, customer-oriented, and comfortable performing in a high-volume, fast-moving setting.