Field Service Technician

The Field Service Technician is responsible for supporting Pro Spot Equipment and helping clients install, repair, and maintain equipment. Interfaces directly with customers in person or over the phone while building customer relationships. Demonstrates end-users how to use the equipment and provides preventative maintenance, troubleshooting, warranty repair, and technical support. This position requires an innovative thinker, problem‑solving abilities, computer experience, network software knowledge, and initiative‑taking. Essential Duties & Responsibilities Perform preventative maintenance, installations, and upgrades on Pro Spot equipment. Work independently at the customer’s business and/or provide telephone support to end‑users in the area. Collaborate with customer service, shipping, and accounting departments to efficiently resolve customers’ inquiries. Use mobile office and equipment to interact with clients and the management team while traveling. Upgrade equipment, including applicable software, hardware, and data telecommunications network equipment. Accurately maintain a parts inventory and return defective parts promptly. Work with Technical Services Manager on equipment/design changes based on recurring field issues. Work with the Technical Services Manager on creating instructions for field replacement/fixes on equipment. Make equipment recommendations to customers and order entries, as needed. Create reports of customer service calls and weekly activities. Safely perform all job functions, following established safety guidelines, policies, and procedures. Learn and adhere to all company travel and expense policies. Follow all Pro Spot corporate account service quote procedures before completing work (e.g., NO PO, NO PAY, and obtaining a ticket number from Caliber). Warehouse responsibilities: receive shipments, verify products against pack slips, check for damages, and maintain records. Maintain movement of inventory to staging areas of the warehouse. Receive product into ERP system (Plex), generate stock labels, and place on parts for identification (if applicable). Daily upkeep of warehouse equipment and building duties as needed. Trade show participation – set up / tear down / work the show floor. Maintain and regular maintenance on Pro Spot Van where applicable. Requirements Great mechanical aptitude. Basic electrical knowledge. Strong problem‑solving skills. Basic computer skills. Ability to read and understand equipment manuals. Must pass the associated tests for each piece of equipment covered during training. Ability to communicate in English fluently (reading, writing, and speaking). Strong attention to detail. Self‑motivated and initiative‑taking. Good time‑management skills.li> Good communication skills to interact with internal and external customers. Benefits Paid vacation and federal holidays. Medical, dental, vision coverage. 401(k) plan. Life Insurance. #J-18808-Ljbffr Pro Spot International, Inc.