Customer Experience Representative

Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. Job Type: Full-time Rate: $21.00-23.00/hr, plus commissions and overtime pay if applicable Location: Onsite in our Burlington or Essex Office Responsibilities Ability to prioritize and organize effectively Ability to utilize problem solving techniques with high end broad band equipment Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system) Knowledge of basic mathematics Knowledge of video, broadband, and phone products and services Knowledge of common phone etiquette and de-escalation techniques Able to communicate clearly, educate customers and promote/sell company services Able to work independently and plan accordingly to complete daily assignments Must be flexible and able to handle multiple tasks concurrently Adapting, learning and delivering the best customer service our industry can give. Sell and promote company products and services Research customer complaints, processing payments and billing adjustment Achieve sales goals by soliciting new and or up sell services Follow up on and close sales leads Resolve customer account issues Perform other duties as may be requested by supervisor Performs service order provisioning through multiple user interfaces of the following types Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers Follow all safety rules and comply with company policies and specifications Speak and understand English language proficiently Qualifications 3 years of CATV or other relevant technical/electronic experience High school diploma or GED equivalent Bilingual preferred Valid driver's license Willing to participate in NCTI certification/development courses Benefits Family Medical (3 plans to choose from), Dental and Vision Company funded HSA Company Paid Short Term Disability Company Paid Long Term Disability with Voluntary option Company Paid Parental Leave Company Paid Life as well as Voluntary policies 401(k) with generous company match Paid Time Off Volunteer Paid Time Off Paid Holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Ability to lift to 25 lbs. Ability to work while seated for prolonged periods of time Ability to wear telephone head set for prolonged periods of time Ability to at times work remotely and independently from satellite office The employee generally works in an indoor office environment. #J-18808-Ljbffr Schurz Communications