Produce Manager

Job DescriptionThe Produce Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Produce Manager is to oversee production, associates, customer satisfaction and standards for the Produce Department. As a part of the Hansen’s IGA Market leadership team, the Produce Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.Duties & ResponsibilitiesServe customers in the Produce Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsManage all areas of the Produce Department, consistently leading by example and applying effective management techniquesEnsure that the Produce Department is always full and fresh with the best quality produceOversee weekly production schedule for fresh and packaged produceMaintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organizedMaintain and update weekly reports (purchasing, sanitation and inventory)Order inventory based on reports (shrink, overage, expired, etc.)Control shrinkOversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedbackAssist with unloading, stocking and rotating daily produce deliveriesCreate attractive Produce Department displays and end caps based on specific weekly sales and merchandising plansCommunicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as neededParticipate in additional training and leadership activities as directedMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresOperate, maintain and clean produce equipment including knives, juicers, coolers and slicersAssist with all other Produce Department duties as neededRequired QualificationsMust be a minimum of 18 years of age due to required operation of Produce equipmentPrior experience with produce within a grocery store setting, as well as leadership experience is requiredProficient knife-handling skills, especially while preparing large quantities of produceAbility to successfully lead, coach, train, develop and motivate a teamAbility to provide clear direction and delegate responsibilities to a team after determining department needsStrong knowledge of local and state health, sanitation and safety regulationsAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to work effectively in a fast-paced environmentExcellent communication, organizational and planning skillsAbility to make independent decisions regarding department needs and prioritiesStrong verbal and written communication skillsStrong sense of urgency, time management, prioritization and multitasking skillsStrong sense of team – ability to anticipate the needs of the teamStrong computer skills, working knowledge in Microsoft Office product suiteExcellent attention to detailExcellent problem-solving and conflict resolution skillsExceptional customer service skillsAbility to accommodate a fluctuating schedule, including evening, weekend and holiday shiftsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds #J-18808-Ljbffr HANSENS IGA INC