Community Association Manager (General Manager)

Job Description

Job Description

Description:

Join our Team! Leland Management is seeking a General Manager (onsite Community Association Manager) for one of our communities in the South Ocala, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 16 consecutive years, including winning first place in our category for 2021! The position is full-time with a competitive salary and excellent benefits.

Summary: The Executive Director CAM (General Manger) serves as operating officer for the community. Responsible for administration, operations, and maintenance of the overall community including common areas and facilities, ensuring services are conducted and fulfilled in a manner consistent with the goals and objectives of Leland and the Board of Directors based on the association’s needs.

Duties and Responsibilities

• Based on sound fiscal policy, applicable state regulatory agency regulations, and membership needs, budgets and oversees annual operating, cash flow, capital expenditure, and reserve fund expenditures on behalf of the Association’s Board of Directors.

• In conjunction with the preparation of annual budgets, make recommendations on annual base assessments, special use fees, and special benefited and exclusive use assessments.

• Direct a financial program designed to achieve operational self-sufficiency, maximum return on investment accounts, and afford security over Association assets.

• Complies with and enforces the governing documents, while implementing policies of the Board. Recommends facility operating instructions and program guidelines consistent with governing documents and Board policies.

• Prepares and presents recommendations, analyses, and topics of general interest to the Board and membership.

• Works with the membership to overcome problems of mutual concern and resolve conflicts. In all cases, works to ensure that the interests of the majority are both protected and supported.

• Evaluates the condition of all association facilities and common use properties on an ongoing basis, effecting remedial action as necessary to ensure the appropriate quality of service and program for the membership.

• Becomes knowledgeable of and implements all operating manuals.

• Supervises and provides both training and professional development programs for assigned staff, incorporating Leland’s training and development programs to incorporate customer service-oriented concepts and philosophies.

• Prepares and implements short-term and long-term operating plans for Board review and approval, to include goals and strategies for accomplishment.

• Develops and promotes an effective and informative membership communications program, ensuring wide dissemination of diversified materials.

• Ensures compliance with all regulatory requirements pertaining to health, hygiene, and safety. Develops and promotes related awareness, inspection, and remedial action programs.

• Provides leadership, direction and guidance on the design, construction, and setup of remodeling’s and updates within community facilities.

• Creates strategic and operational plans on a performance basis to assist in the due diligence, feasibility, and planning for the future needs of the community.

• Contributes to the strategic and policy making efforts of the community through participation on the Operating Committee.

Requirements:

Education: Degree in business administration, hospitality industry, or hands-on equivalent field experience is preferred. Continuing education and or/related experience in community association management, recreation management or club management a plus.

Experience: Must maintain state Community Association Managers License. Professional affiliation with Association of Community Association Managers and/or National Recreation & Parks Associations Institute, or equivalent is highly preferred but not required.

Language Skills: Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.

Reasoning Ability: Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills, sound judgment and decision-making. Must be able to utilize mathematical skills, including the ability to add, subtract, multiply and divide. Must be able to accurately perceive, comprehend and analyze situations, data and incidents.

Physical Demands: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

Must be able to stand, walk, and sit, talk and listen. Must be able to use hands and fingers to handle computer work and paperwork. The employee must be able to lift and/or carry up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Work Environment: The work environment described here is representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

Must be able to work alone without supervision, and work well with others. Must have verbal and face to face contact with others. Most of the time will be working inside. Works outside, sometime to perform property inspections; may be exposed to extreme heat or cold during summer and winter months. Must be able to work the necessary hours required to perform the job to its full capacity. Will coordinate vacations in accordance with company requirements and schedules. If required to drive, must be in possession of a valid driver’s license. Must be able to travel.

Positive Traits and Skill Set:

• Achievement Orientation: Demonstrates the desire to improve, to do things better, to succeed, by committing oneself to accomplishing challenging objectives or competing against a self-defined standard.

• Initiative/Proactively: Demonstrates the tendency to act on one’s own, to be persistent, to go beyond the job description, to do more than what is asked, to look to the future.

• Flexibility: Demonstrates the ability to adapt to work effectively with a variety of situations, individuals, or groups.

• Commitment to Organizational and Professional Values: Demonstrates the tendency to act consistently in accordance with key organizational and professional values/standards and to promote them within the organization.

• Organizational Influence and Impact: Demonstrates the ability to effectively influence others, such as providing information and giving others ownership of one’s ideas, developing group support for a position, or using third-party experts.

• Customer Service Orientation: Demonstrates the desire to serve others or to do something that is of value to others.

• Creative Problem Solving: Demonstrates the ability to identify patterns between situations that are not obviously related and to identify the key issues in complex situations.

• Developing Others: Demonstrates the ability to effectively teach, train, develop, or otherwise improve the skills of others.

• Enablement: Demonstrates the process of facilitating and releasing the capabilities of people to exercise self-management in a manner that benefits the organization.