Fire Alarm Department Manager

Fire Alarm Department Manager About the Company Allstate Sprinkler is an affiliated company of Guardian Fire Protection Services and trusted provider of fire protection services, proudly serving commercial, residential, and industrial clients throughout New York City and the surrounding areas. Based in the Bronx, New York, Allstate specializes in the design, installation, inspection, and maintenance of automatic fire sprinkler systems, fire alarm systems, fire alarm monitoring, and fire extinguishers, delivering reliable, code-compliant solutions that protect lives and property. With a strong commitment to quality workmanship and regulatory compliance, Allstate partners with building owners, property managers, and contractors to ensure all systems meet FDNY and NFPA standards. Known for its technical expertise and customer-focused approach, the company supports both new construction and retrofit projects, providing tailored fire protection solutions across a wide range of facilities to protect lives, property and assets. About the Opportunity All State Sprinkler is seeking a results-driven Fire Alarm Department Manager to lead our Fire Alarm Division with a strong emphasis on operational excellence, service quality, and strategic growth. This role is responsible for overseeing all aspects of the division, including personnel leadership, customer satisfaction, service delivery, and business development. The ideal candidate will bring a proactive mindset, a passion for continuous improvement, and the ability to foster both technical performance and departmental expansion. Our Fire Alarm Division primarily inspects, repairs, and services for fire alarm systems, with occasional installation projects. As a service-based organization, we are committed to supporting our customers 24/7 in emergency situations - and we expect the same commitment from our leadership team. Responsibilities Quality Leadership Ensure all inspections, repairs, and service work meet or exceed NFPA 72 standards and company quality benchmarks Promote a culture of accountability, safety, and compliance across the team Track and measure technician performance and workmanship, driving improvements through coaching and quality reviews Implement and continuously improve service and operational procedures Operational Oversight Profit and Loss responsibility for the Fire Alarm Division Oversee efficient technician scheduling and routing to optimize service delivery Ensure service documentation is completed accurately, billed timely, and meets company and regulatory requirements Maintain a well-managed vehicle fleet that supports quality field operations Team Development & Leadership Hire, train, coach, and retain top-tier technicians and support staff Foster a high-performance team environment focused on learning, safety, and reliability Provide technical support and mentorship to technicians as needed Growth & Customer Focus Collaborate with the sales team to expand the division's footprint and drive sustainable revenue growth Ensure high levels of customer satisfaction through timely, professional, and solution-oriented service Identify opportunities to upsell services or add value to customer accounts through quality-driven consultative support Project Oversight Oversee the successful execution of fire alarm installation, retrofit, inspection, and service projects. Ensure project teams maintain compliance with project specifications, schedules, and contractual obligations. Review project status reports and provide guidance on risk mitigation and issue resolution. Coordinate with operations, service, and administrative teams to ensure seamless project delivery. Qualifications Required Minimum 7-10 years of experience in the fire alarm industry Minimum 3-5 years of leadership or management experience overseeing fire alarm operations Strong knowledge of fire alarm installation, inspection, testing, service, and maintenance practices Thorough understanding of NFPA 72, NEC, OSHA, and applicable New York regulations Proven experience managing budgets, financial performance, and project profitability Strong leadership, organizational, and communication skills Ability to effectively manage multiple projects and priorities simultaneously Proficiency with Microsoft Office Suite and industry software platforms Valid driver's license with an acceptable driving record Preferred NICET Level III or IV certification in Fire Alarm Systems New York State or New York City fire alarm-related licenses Experience with Edwards, Notifier, Silent Knight, Siemens, Bosch, Honeywell, and other major fire alarm systems Bachelor's degree in Business, Engineering, Construction Management, Fire Protection Technology, or a related field is preferred Compensation This is a salaried position, and the salary is negotiable depending on candidate experience Quarterly and Annual bonus opportunities Benefits 401K with a company match Medical, Dental and Vision Insurance Company paid Short Term Disability Company paid Long Term Disability Company paid Life and AD&D insurance Pre-tax accounts for health and dependent care Aflac Vacation and Personal time Paid holidays Tuition Reimbursement *AllState Sprinkler, LLC is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws. Job Type: Full-time #J-18808-Ljbffr