Technical Support Analyst

Technical Support Analyst

As our Technical Support Analyst, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit – every single day.

The impact you'll have at Concora Credit:

The Decision Engine Management team is the backbone of one of the most critical aspects of Concora Credit. Our team is responsible for implementing high-quality code that powers our company's competitive advantage in underwriting. Our team is also responsible for remediation and other support tasks related to credit underwriting decisions. Through strict attention to detail, prioritizing data integrity, meeting deadlines, and continuously improving our underwriting systems, every team member's success directly translates to the success of the entire company.

If you're detail-oriented, organized, and eager to support a high-performing team, we'd love to hear from you.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Technical Support Analyst, you will:

• Support Technical Program Analysts in the day-to-day execution of tasks related to the underwriting program, ensuring work is completed accurately and on time.
• Perform recurring weekly and monthly administrative and remediation tasks using established procedures and checklists.
• Maintain highly detailed and organized files and logs for remediation processes.
• Document your completed work and provide status updates on recurring assignments.
• Identify and report data discrepancies, missing information, or process issues.
• Execute and validate basic SQL queries and scripts to retrieve, update, and verify data.
• Maintain and update spreadsheets in Microsoft Excel, including data entry, formatting, filtering, and reconciliation.
• Pull standard reports from internal systems as directed, flagging any obvious discrepancies for review by senior analysts.
• Assist with the review, organization, and maintenance of adverse action letter documentation.
• Assist in maintaining process documentation and updating procedures.
• Ensure that tasks related to Audit, Compliance, and Legal requirements are tracked and completed as instructed.
• Interface with the Operations, Compliance, and Risk teams as needed on audits.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• Undergraduate degree or equivalent experience required.
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, and Outlook; ability to produce organized reports and track data in spreadsheets.
• Basic familiarity with data concepts and structured information (e.g., reading reports or data exports); prior exposure to SQL or database tools is preferred but not required.
• Strong written and verbal communication skills; able to summarize information clearly and concisely.
• Exceptional attention to detail and organizational skills, with the ability to perform repetitive tasks accurately.
• Reliable, organized, and able to meet recurring deadlines with minimal supervision.
• Naturally curious and proactive, with a track record of following through on tasks and surfacing issues when they arise.
• Must always maintain a high level of professionalism and confidentiality.

What's In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact View email address on click.appcast.io.