Communications Operator - Signia by Hilton La Cantera Resort & Spa

Job Identification: 212608 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The beautiful Signia by Hilton La Cantera Resort and Spa ( is looking for a Communications Operator. Set in the scenic Texas Hill Country, our resort offers luxury amenities, expansive event space, exceptional dining, and premier recreational experiences. Located just minutes from San Antonio International Airport and popular local attractions, it's an exciting place to build your hospitality. Our Team Members love being a part of our award-winning culture. We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, and the Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite. The ideal candidate will have minimum one year of hotel experience, schedule flexibility. Operator experience is highly preferred. Classification : Full Time Shift Pattern : Full availability, shift schedule is between 7 am to 11 pm; weekends and holidays required. Typical Day Responsibilities Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests. Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations. Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations. Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations. What It Takes to Make the Stay A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We’ll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what’s next. *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton