Billing Analyst

WHERE DETAILS MAKE A MISSION-CRITICAL IMPACT.

CASH FLOW DOESN'T MANAGE ITSELF.

Someone has to get it right. That's you. DuraServ is looking for a Billing Analyst who owns the collections process with precision — managing accounts, resolving disputes, reconciling records, and protecting the company's cash position one accurate transaction at a time. Every Overdue Invoice Has a Story. Your Job Is to Resolve It. DuraServ generates revenue across nine regions through thousands of service calls, projects, and customer accounts. What happens after the work is done — the billing, the collections, the reconciliation, the credit management — directly determines how much of that earned revenue actually reaches the bottom line. That's where the Billing Analyst operates. In this role, you'll manage customer collections across phone, email, and written communications; reconcile accounts and resolve discrepancies before they compound; ensure accurate payment application; evaluate credit; and maintain the records that make the entire AR function auditable and defensible. Every detail you handle correctly protects cash flow. Every one you miss creates a problem downstream. If you're someone who takes accuracy personally and treats every account like it matters — because it does — this role was built for you. What You’ll Own The Collections Manage customer collections through phone, email, and written communications — contacting customers on overdue invoices, following up on payment reminders, and driving resolution without damaging the customer relationship Maintain detailed, accurate records of all collection activity, customer interactions, and payment arrangements — your documentation is the evidence trail when a dispute escalates Reduce aged receivables through consistent, professional follow-through — every overdue account has a path to resolution and you find it The Accuracy Reconcile customer accounts, identify discrepancies, and resolve payment issues — you find the problem before the customer calls about it Ensure accurate application of payments to customer accounts and update records accordingly — a misapplied payment creates a ripple effect; you prevent it Leverage strong analytical skills to review and verify billing information, catching errors at the source before they affect the ledger The Credit & Compliance Conduct detailed credit evaluations and set appropriate credit limits based on company policy — your assessments protect DuraServ from exposure before a problem becomes a loss Apply knowledge of electronic billing procedures and AR principles to maintain compliance with industry standards and internal controls Who You Are You don't let accounts sit. You don't let discrepancies slide. And you don't close a file until the record reflects reality. Analytically precise — you review billing information with a level of scrutiny that catches what others miss before it becomes a collections problem Professionally persistent — you follow up on overdue accounts without being aggressive; you know that tone and timing are what move a customer from resistant to resolved Detail-obsessed — payment applications, account reconciliations, and collection records all reflect the same standard: accurate, complete, and current A clear communicator — you explain billing disputes and payment expectations to customers in writing and verbally with professionalism and clarity Technically capable — advanced Microsoft Office 365 proficiency is required; experience with technology platforms, reporting tools, and data management gives you a meaningful advantage Self-directed — you manage your own account queue, prioritize by aging and risk, and produce results without waiting to be told what needs attention Required What We're Looking For High School diploma or equivalent required 2+ years of accounts receivable collections experience — you've worked overdue accounts, reconciled ledgers, and resolved disputes in a professional environment Knowledge of foundational AR and accounting principles, including electronic billing procedures and industry standards Advanced proficiency with Microsoft Office 365, particularly Excel for account analysis and reporting Preferred Associate or bachelor's degree in Accounting, Finance, Business, or a related field Experience with technology platforms, reporting dashboards, and data management tools in an AR or billing context Background in credit evaluation, payment arrangement negotiation, or aged receivables reduction What's In It For You Competitive compensation commensurate with experience Full benefits package: medical, dental, vision, and 401K with company match Company-provided life insurance, short-term and long-term disability A role where your accuracy has direct, measurable impact on company cash flow and financial health Stable, office-based environment at DuraServ Corporate with no travel requirement A team that values precision, professional persistence, and continuous improvement Clear path for growth within the AR and finance function for high performers A Note to the Right Candidate. If you've been in a billing or collections role where your work kept the AR ledger clean, your follow-through moved accounts from overdue to paid, and your records were the ones everyone trusted when a dispute came up — you know what this job requires. DuraServ's Billing Analyst is not background noise. Every account you work, every payment you reconcile, and every credit limit you set directly affects how the company manages its cash. That's not a small contribution — it's a mission-critical one. Where details make a mission-critical impact. That's this role — every day. Please note: This is NOT a remote or hybrid role. This position is based on-site at DuraServ Corporate. About DuraServ DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Corporate Shared Team Services function is the financial backbone of nine regions — and we hire people who understand that accuracy in billing and collections isn't administrative work, it's how the business protects what it earns. DuraServ is an Equal Opportunity Employer. #J-18808-Ljbffr Southern Dock Products of Charlotte - A Division of DuraServ Corp