Senior Scrum Master

Job Description

Job Description

Company: Incedo Inc.

Position: Senior Scrum Master

Location: Fort Mill, SC

Employment Type: Full‑Time

Company Overview

Incedo is a US-based consulting, data science, and technology services firm with 4,000+ professionals across the US, Mexico, and India. We help clients achieve competitive advantage through end-to-end digital transformation, combining engineering excellence, data science, and design with deep domain expertise across Telecom, Banking, Wealth Management, Product Engineering, and Life Sciences & Healthcare.

Role Overview

The Senior Scrum Master serves as a servant‑leader and Agile delivery expert for multiple cross‑functional development teams operating within a SAFe Scaled Agile environment. This role ensures disciplined Agile execution, drives continuous improvement, removes impediments, and partners closely with Product, Engineering, and Architecture leaders to deliver high‑quality application solutions at scale.

Key Responsibilities

• Agile Facilitation — Lead all Scrum ceremonies (Sprint Planning, Daily Stand‑ups, Backlog Refinement, Sprint Reviews, Retrospectives) with a focus on flow, transparency, and predictable delivery.
• SAFe Alignment — Support PI Planning, System Demos, Inspect & Adapt workshops, and cross‑team coordination to ensure alignment with ART objectives.
• Team Coaching — Mentor teams on Agile principles, Scrum practices, and Lean thinking; elevate team maturity and self‑organization.
• Impediment Removal — Identify, track, and eliminate blockers; escalate risks and dependencies across teams and ART leadership.
• Delivery Optimization — Use metrics such as velocity, throughput, cycle time, and predictability to guide continuous improvement.
• Cross‑Functional Collaboration — Partner with Product Owners, Engineering Managers, QA, DevOps, and Architecture to ensure clarity of requirements, technical readiness, and delivery alignment.
• Quality & Compliance — Promote engineering excellence, automated testing, CI/CD adoption, and adherence to enterprise governance standards.
• Stakeholder Communication — Provide clear, concise updates on team progress, risks, and outcomes to ART leadership and business stakeholders.

Required Qualifications

• 7–10+ years of experience as a Scrum Master supporting application development teams in enterprise environments.
• Strong experience working within SAFe (Agile Release Trains, PI Planning, cross‑team dependency management).
• Proven success coaching teams through Agile maturity growth and delivering high‑impact software solutions.
• Deep understanding of Agile frameworks (Scrum, Kanban, Lean) and modern engineering practices (CI/CD, automated testing, DevOps).
• Ability to analyze delivery metrics and use data to drive decision‑making and continuous improvement.
• Excellent communication, facilitation, conflict‑resolution, and stakeholder‑management skills.
• Experience working with tools such as Jira, Confluence, Azure DevOps, or Rally.

Preferred Qualifications

• SAFe certifications (e.g., SAFe Scrum Master , SAFe Advanced Scrum Master , SAFe Practitioner ).
• Experience supporting financial‑services or regulated‑industry application development.
• Background in coaching multiple teams simultaneously within a scaled Agile environment.
• Familiarity with cloud‑native development, microservices, or API‑driven architectures.

Success Criteria

• Teams consistently meet sprint commitments and demonstrate predictable delivery.
• ART ceremonies run smoothly with strong cross‑team alignment.
• Continuous improvement is visible through measurable gains in velocity, quality, and flow.
• Stakeholders receive timely, accurate, and actionable communication.
• Teams demonstrate increased Agile maturity and autonomy over time.