Infusion Coordinator- Infusion- Eatontown- F/T

Infusion Nursing Coordinator

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At you'll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Responsibilities

Responsible for all aspects of patient scheduling for Hackensack Meridian Health At Home Infusion.

• Acts a liaison between referral source, intake department, pharmacy, warehouse/delivery courier and nursing department to coordinate the home discharge/Infusion start of care. Ensures the timely coordination of patient drug and supply delivery to coincide with patient's therapy-specific visit date/time requirement.
• Coordinates, as necessary, to contract supplemental staffing agency for per-diem visits for Start of Care or Routine visits. Ensures that supplemental staffing agency is provided with a copy of the prescriber's order, patient's medication list and patient's plan of care.
• Reconciles assigned supplemental staffing agency visits to ensure timely receipt of all visit-related documentation within 48 hours. Scans received documentation into the EMR system within 48 hours & enters transcription contact into the EMR system.
• Acts as liaison between pharmacy department and Medicare Part-A certified nursing agency to coordinate timely clinical care (ie. Venipuncture, testing, etc.) for `product-only` Home Infusion cases.
• Responsible for managing the laboratory testing requests. Ensures that all prescriber-ordered laboratory specimen results are received from the testing laboratories in a timely manner. Ensures laboratory results are forwarded to the prescribing provider, pharmacist and Manager of Clinical Practice for review and appropriate disposition.
• Schedules patient subsequent nursing visits based on prescriber's orders. Notifies supervisor when requests are received that require a new/updated prescriber's order.
• Verifies nursing visit authorizations and notify the billing department when additional units/authorization is required.
• Tracks the timely completion of patient consents and emergency plans by department staff and scans completed documents into EMR. Notifies the Manager of Clinical Practice of any incomplete or inaccurate documents that require corrections by department staff.
• Tracks interim orders and plan of care documents through to signature completion in compliance with regulatory guidelines. Responsible for ongoing follow-up, faxing or electronic delivery of signature requests. Notifies Manager of Clinical Practice of unsigned orders that are at risk of non-compliance at least 7 days before the due date for appropriate escalation.
• Validates copies of nursing documentation against schedules and reconciles incongruities. Notifies supervisor of outstanding documentation and interface with payroll and billing processes. Verifies all visits accurately and validates in the EMR scheduling module for payroll.
• Recognizes patient grievances and directs them to the appropriate manager.
• Assists On-call nurse with weekend and/or daily on-call process. Schedules weekend Routine and Start of Care visits in a timely manner and enters into the EMR scheduling system.
• Answers telephone promptly and in a courteous manner. Takes accurate and complete messages and relays them to the appropriate party. Provides telephone triage and dispositions urgent concerns to the appropriate clinical staff to disposition/resolve if outside of the scope of Infusion Nursing Coordinator.
• Maintains appropriate stock of nursing supplies, laboratory specimen supplies and departmental documents, training materials and miscellaneous forms. Orders replenishment of supplies and forms in a timely manner to ensure minimum PAR levels are maintained.
• Faxes all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned. Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
• Adheres to HMH`s Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of two (2) years of Customer Service experience.
• Proficient in Microsoft Office Suite / Google Productivity Suite.
• Strong Organizational Skills.
• Ability to function autonomously.
• Must be able to multi-task in a high-volume, high-paced environment.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Healthcare Experience.
• Knowledge of Medical Terminology.
• Associate degree or higher.

Compensation Minimum rate of $23.13 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.