Pre-Encounter Representative

Pre-Encounter Representative

NMC is currently recruiting a Pre-Encounter Representative, in Patient Access. The position is full-time (80 hours bi-weekly), generally 8a - 4:30p. Northwestern Medical Center's mission is to provide exceptional health care to our community. Join our high reliability team! With "people" as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range $17.50 to $22.75 USD

JOB SUMMARY:

The Pre-Encounter Representative I performs ambulatory, outpatient, and inpatient scheduling, pre-registration, registration, payer eligibility, and complex financial clearance, specifically in a call center environment, or by floating to various medical group/hospital department locations. Obtains insurance pre-certification and prior authorization for services. Works to assist patients and families with meeting financial requirements. Estimates and collects point of service payments from patients. Provides exceptional patient focused customer service. Communicates effectively to clinical departments to maximize patient flow and customer service. May perform additional functions of a Patient Access Representative Clinic as required.

PRE-REQUISITES:

Education: High school diploma or equivalent required. Associates degree preferred.

Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required.

Skills: Basic computer and typing skills required. Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, have basic math skills to collect money and make change, and have strong communication skills to communicate with people in a professional and tactful manner.

SCOPE:

Machinery or Equipment Used: Computer and basic office equipment, multi-line phone system

Physical Demands: Sitting for long periods, standing and walking, manual dexterity and mobility, may need to push a patient in a wheelchair

Working Conditions: Medical office environment

Required Protective Equipment: PPE as patient condition or situation dictates

ESSENTIAL FUNCTIONS:

Registration Functions

Scheduling Functions

Prior Authorization and Financial Clearance Functions:

Patient Access Level I Job Duties

Other Job Specific Duties:

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.