Vice President, Information Technology

## Vice President, Information TechnologyApply: Boston, MA: Santa Barbara, CA: San Francisco, CA: Full time: Posted Today: R2836At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.## Location**This role is a hybrid position** This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. **Boston, MA is preferred.** We are also open to candidates based near our **Santa Barbara, CA** or **New York City, NY** offices. ## The RoleSonos is hiring a Vice President, Enterprise Acceleration (Infrastructure Technology) to lead the enterprise technology organization at a pivotal moment. IT at Sonos sits in the company’s Customer organization, alongside DTC, Customer Experience, and Partnerships, and reports directly to the ChiefOperating Officer. We are looking for a leader who will reshape how enterprise technology is built and operated, moving manual processes to AI-assisted and automated workflows, hardening our security posture for a public company, and scaling impact through automation. This leader will own the systems that run commerce, customer service, supply chain, finance, and revenue, as well as the data and infrastructure beneath them. Sonos’ strategy is clear: **Sonos is the essential platform for seamless entertainment in the home.** We value clarity over hedging, specificity over vagueness, and outcomes over activity. The right leader is a builder who treats AI as a force multiplier that frees the team for creative, high-judgment work and treats cost discipline and security as table stakes. ## What You’ll Do* Lead a global organization of roughly 150 people across AI, applications, data, infrastructure, security, and architecture.* Set and execute the enterprise technology strategy in direct partnership with the COO and senior leadership team, including the CFO, CRO, CMO, CPO, and Software leadership.* Own enterprise applications, including ERP/SAP, revenue systems, supply chain and finance systems, DTC e-commerce, marketing technology engineering, and the global contact center platform.* Operationalize AI across the enterprise by moving IT from exploration to disciplined execution, standing up cross-functional transformation pods, and setting function-specific enablement targets.* Build the AI enablement and data foundation, including a consistent agent registry, authentication layer, and governance model in partnership with the Software organization, with the goal of enabling through guardrails, not gates.* Lead data strategy, platforms, and engineering across customer, finance, and product data on a modern Snowflake-based platform.* Continually modernize Sonos’ security posture in an evolving AI world, driving the cyber program toward NIST maturity, owning SOX controls, and ensuring SEC material-incident disclosure readiness.* Oversee IT infrastructure and operations, including global support desk, infrastructure and site engineering, collaboration tools, and factory/manufacturing engineering technology.* Own the IT investment portfolio and operating plan; make disciplined build, buy, and partner decisions; and manage major vendor, outsourcing, and BPO relationships.* Run closer to the customer by measuring IT impact through business outcomes such as DTC conversion, customer service cost, CSAT, revenue system reliability, and operational performance. ## What You’ll Need### Basic Qualifications* 15+ years of enterprise technology leadership, including senior ownership of enterprise applications, data, infrastructure, and security at scale.* Experience leading and developing global, distributed technology teams and senior leaders across multiple technology disciplines.* Proven record operationalizing AI, automation, and technology modernization to improve productivity and measurable business outcomes.* Cybersecurity and risk fluency, including experience with board or audit committee reporting, SOX controls, SEC-related obligations, and public-company governance expectations.* Strong command of the modern enterprise technology stack, including ERP, CRM/revenue systems, e-commerce, MarTech, contact center platforms, and cloud data platforms.* Experience owning or partnering closely with systems that power commerce, customer care, revenue, supply chain, finance, and go-to-market operations.* Experience managing significant vendor, outsourcing, and BPO relationships.* Strong executive communication skills, with the ability to translate complex technology topics into clear business decisions.* Operator’s instinct: direct, decisive, comfortable with ambiguity, and biased toward measurable impact over process.### Preferred Qualifications* Experience in a consumer, commerce, or product-led business where technology directly connects to revenue and customer experience.* DTC, retail, and/or channel exposure.* Experience with ERP/SAP, Salesforce or similar CRM/e-commerce platforms, marketing technology, contact center platforms, and Snowflake or similar cloud data platforms.* Experience building developer experience, AI enablement, governance, and automation capabilities across an enterprise.* Experience leading cybersecurity modernization in a public-company environment.* Experience partnering directly with C-suite leaders across Finance, Revenue, Marketing, Product, Software, Operations, and Customer Experience.* Experience leading through organizational transformation, operating model change, or significant enterprise technology modernization. ## Why SonosSonos is one of the most beloved brands in consumer technology. Our products sit at the intersection of sound, software, hardware, services, and the home, and our customers expect a premium experience every time they press play. The enterprise technology agenda is central to Sonos’ next chapter. This leader will help define how IT becomes a growth-oriented, AI-enabled, customer-connected function that supports the systems, data, infrastructure, and security behind the business. This is an opportunity to lead a global technology organization, partner directly with the COO and senior leadership team, and help shape how Sonos scales enterprise technology for the future.## Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, **we still strongly encourage you to apply if interested.** Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for us in the country of role posting, both now and in the future. **#LI-Hybrid**Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.The base pay range for this role based off geographic location is:$262,000 and $326,900The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:* Medical, Dental, and Vision Insurance* A 401(k) plan with company matching and immediate vesting* An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required* 80 hours of sick time upon hire, refreshed annually* Up to 12 paid holidays per calendar year* Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition* Company-paid Disability, Life, and AD&D Insurance* Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance* Mental health benefits to support your holistic well-being* A generous employee discount program & Sonos Radio HD - on us!Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr